Director of Telehealth Clinical Operations
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Everlywell is a digital health company pioneering the next generation of biomarker intelligencecombining AI-powered technology with human insight to deliver personalized actionable health answers. We transform complex biomarker data into life-changing insightsseamlessly integrating advanced diagnostics virtual care and patient engagement to reshape how and where health happens.
Over the past decade Everlywell has delivered close to 1 billion personalized health insights transforming care for 60 million people and powering hundreds of enterprise 2024 alone an estimated 1 in 86 U.S. households received an Everlywell test solidifying our spot as the #1 at-home testing brand in the country. And were just getting started. Fueled by AI and built for scale were breaking down barriers closing care gaps and unlocking a more connected healthcare experience that is smarter faster and more personalized.
We are seeking an experienced hands-on Director of Telehealth Clinical Operations to lead and scale the clinical operational infrastructure that powers Everlywell. This leader will serve as the operational backbone for our growing telehealth business partnering closely with Clinical Product Engineering and Commercial teams to build a cohesive high-performing telehealth enterprise capable of supporting business in 2026 and beyond.
This role will focus on integrating and optimizing our clinical workflows across platforms building dynamic scheduling and network optimization capabilities and driving operational excellence across our multi-disciplinary provider network and support teams. The ideal candidate has deep experience building telehealth or virtual care operations at scale - with meaningful exposure to regulatory standards and high-volume care delivery models.
Telehealth Platform Strategy & Operations Responsibilities:
- Build a scalable operational model capable of supporting rapid volume growth and new care modalities.
- Lead the operational design implementation and optimization of Everlys telehealth platform.
- Own platform and vendor management and consolidation.
- Build and refine dynamic scheduling provider capacity modeling and network optimization processes.
- Partner with Product and Engineering on roadmap planning and execution representing clinical operations needs and ensuring scalable workflows.
Cross-Functional Leadership Responsibilities:
- Work closely with Product Engineering Data and AI teams to drive seamless end-to-end telehealth workflows and system integrations.
- Operationalize AI solutions with guardrails and auditability.
- Collaborate with commercial and business leadership to ensure telehealth infrastructure aligns with growth forecasts and partner commitments.
Clinical Quality & Compliance Responsibilities:
- Develop and maintain operational processes that support high-quality clinical documentation regulatory compliance and risk adjustment accuracy.
- Enhance clinician training and build quality oversight baked into workflows.
- Partner with clinical leadership to ensure alignment across care delivery documentation standards and performance expectations.
- Maintain accreditations where applicable.
Practice Management Responsibilies:
- Operate within a multi-entity PC structure across all states; ensure licensure credentialing/enrollment CPOM compliance and practice policies are embedded in system setup and workflows.
- Stand up provider performance scorecards NPS/QA reviews and license-expiration monitoring; integrate with scheduling/service enablement to avoid service gaps.
- Roll up sleeves to establish processes documentation and systems where none exist; this is a builder role.
- Identify operational gaps and lead cross-functional initiatives to address them.
- Drive continuous improvement across scheduling provider management consult flow and care delivery quality.
Qualifications:
- 10 years experience in telehealth virtual care operations care delivery operations or related healthcare leadership roles.
- Experience building or scaling telehealth workflows scheduling systems or care delivery infrastructure.
- Strong understanding of telehealth regulations accreditation (e.g. NCQA) clinician management and payer and coding landscape.
- Proven success operating cross-functionally with Product Engineering and Data teams.
- Ability to operate strategically while also executing tactically.
- Excellent communication problem-solving and stakeholder management skills.
- Passion for transforming care delivery through technology automation and clinical excellence.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Home health testing has never been easier. Order at-home tests directly to your door and get your results online within days.
