Solutions Architect, Post-sales

At Fonoa we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach we reduce manual processes increase compliance and reduce the cost of operations when transacting and scaling internationally.

We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber Zoom Squarespace and Rappi to expand their international offerings more quickly and stay tax compliant.

Role description:

We are looking for people to help deliver our solutions to our clients. As a Solution Architect you will join our post-sales implementation team where you will own the entire client onboarding lifecycle for your region. You will work autonomously to understand customer requirements and pain points. As a Solution Architect you will be proficient at identifying prospect needs and gaps and ensuring Fonoa can offer the best solutions in place and reduce any complexity from the clients.

You will leverage product technical and sales resources to provide the best onboarding experience from early client engagement until the client is fully operational on the platform. You will focus on reducing the time to go live post-go-live metrics and implementation quality checks.

What you will do:

• Own and manage a pipeline of global enterprise clients from a technical and implementation onboarding perspective.

• Responsible for leading the technical onboarding and guiding Fonoas clients from implementation to Go-Live.

• Work alongside the Solutions engineers to develop scoping and implementation plans perform feature gap analyses and provide tailor-made solutions where applicable.

• Capture client feedback insights and development requests during the implementation phase communicate them and streamline them effectively across our Product and Support teams.

• Build your domain knowledge and become a subject matter expert on our solutions and trends in the indirect tax space.

• Work closely with the product engineering support and solutions teams to collect and capture client feedback to help build relevant case studies and feature requests.

• Troubleshoot ongoing implementation issues that come up both on the technical aspect considering the tax implications and involving the relevant teams to find resolutions.

• Manage implementation project timelines and deliverables ensuring time to revenue and go-live is optimized and minimized where possible.

• Track Post-sales and post-go-live metrics and engagement to measure and ensure a successful launch.

You will be a great fit if

• You are proficient in written and spoken English. We have diverse teams from all over the world but we work in English.

• You have a strong sense of ownership. You care about what you do and the clients you work with.

• Experienced with APIs JSON cloud technologies and ERPs.

• A track record of post-sales work with complex B2B SaaS solutions that solve unique business problems.

• You are experienced in leading and designing technical solutions in a SaaS environment and adept at navigating conversations strategically.

• Youve demonstrated subject matter expertise to create product awareness and drive new insights into product and operation teams.

• You have an entrepreneurial mindset are self-directed and know how to work autonomously.

• Experienced with professional services or tax technology is a plus.
  

  Fonoa is committed to fair and equitable compensation practices. The US base salary range for this full-time position is $150K-$190K equity benefits and represents Fonoas good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on a variety of factors unique to each candidate including but not limited to the candidates years of experience qualifications relevant skill set certifications and geographic office location. Pay ranges may vary in different regions based on local market conditions and cost of labor.

  To learn more about life at Fonoa and our benefits please visit Information

  Equal Opportunity Statement

  At Fonoa we seek candidates from a wide range of backgrounds and perspectives and we are proud to be an equal opportunity employer. We consider qualified applicants for employment without regard to race color religion creed gender national origin ancestry age physical disability mental disability medical condition genetic information military or veteran status marital status sex (including pregnancy childbirth breastfeeding or related medical conditions) gender expression or identity sexual orientation citizenship or any other legally protected status.

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