Application Support Engineer
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As an Application Support Engineer you will be responsible for:
- Collaborating with cross-functional teams (L3) such as developers or product managers to escalate and resolve complex issues
- Mentoring Junior team members
- L1-L2 support for incidents problems and service request.
- Working on ticket resolution within SLA assigned to 2nd line - identifying troubleshooting and resolving technical issues faced by operators or their clients
- Working with various teams (including 3rd party) to resolve incidents and implement changes
- Investigating and understanding impact of work product and potential risks
- Documenting your solutions in tools: JIRA Confluence ALM
- Analysing and proposing solution to business/system problems
Requirements:
- 3 years of proven experience in technical support customer service or a related role
- University background oriented to financial/business/IT
- Proven Experience in Atlassian Tools e.g. Jira Confluence;
- Ability to analyze data and generate meaningful insights to drive performance improvements.
- Basic knowledge in SQL Bigdata spark & cloud environments.
- Knowledge of Excel at a medium user level
- English (at least B2) Spanish nice to have
- Ability to use technical & business knowledge to provide solutions to complex issues in a timely and efficient manner
- Attention to details
- Ability to complete duties under minimal supervision
- Aptitude for understanding global business consideration when implementing new business systems.
- Ability to work with business users from various geographical location
- Strong teamwork and communication skills
- Good time management to support different projects in parallel
- Experience working in complex environments
- Open to new technologies and knowledge
- Open to work in shifts
- Kanban methodology
- Software development projects. Software development life cycle (HP ALM..).
We offer:
- B2B contract
- Hybrid work in Warsaw
- Working in a highly experienced and dedicated team
- Benefit package that can be tailored to your personal needs (private medical coverage sport & recreation package lunch subsidy life insurance etc.)
- On-line training and certifications fit for career path
- Access to e-learning platform
- Mindgram - a holistic mental health and wellbeing platform
- Work From Anywhere (WFA) - the temporary option to work remotely outside of Poland for up to 140 days per year (including Italy Spain the UK Germany Portugal and Bulgaria)
- Social events
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
We see opportunity in technology. In domains such as cloud, AI, mainframe modernisation, DLT and IoT, we blend established practice with new thinking to help our clients stay ahead.
