Senior IT Support Specialist

The Senior Internal IT Specialist ensures the reliability and security of our global technology environment. While primarily focused on providing advanced end-user support this role also encompasses identity management fleet administration and the execution of key IT projects.

You will:

• Resolve complex hardware OS software and SaaS issues for employees ensuring a high-quality user experience
• Administer IDM systems for user onboarding authentication and access rights
• Participate in the employee life cycle and maintain uptodate documentation
• Configure maintain and secure company Mac fleet including updates hardening and endpoint protection
• Cooperate with Cyber Security and Information Security Teams on endpoint security identity management and periodic access reviews
• Administer network access controls and infrastructure security
• Configure and oversee office security systems (CCTV alarms etc.) in multiple offices around the world
• Drive the successful delivery of a diverse project portfolio ranging from tactical operational improvements to strategic large-scale initiatives

Qualifications :

• At least 3 years of relevant experience in an IT Support role
• Strong troubleshooting skills for macOS or Windows and common SaaS/business applications
• Handson experience with Google Workspace or Microsoft Entra ID
• Practical experience with an MDM solution (e.g. Mosyle Jamf Intune or similar) 
• Solid understanding of basic networking concepts (e.g. DNS DHCP VLAN WLAN or VPN)
• Understanding of ITIL principles
• Experience in working with ITSM software (e.g. Jira ServiceNow or FreshService)
• Proficient in English both written and spoken; able to explain technical topics in simple terms
• Good interpersonal communication time planning and organizational skills
• Proactive mindset and a strong desire to learn and grow

Nice to have certificates:

• Apple Certified IT Professional
• Apple Certified Support Professional 
• ITIL V4 Foundation 
• AZ-900 & MS-900

Additional Information :

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Remote Work :

Yes

Employment Type :

Full-time