Customer Service Specialist, Office of the Bursar

The Customer Service Specialist performs recording and accounting in the Office of the Bursar.

• Performs All cashiering functions including selling parking decals vendor and handicapped decals accepting payments for MOC/ID cards and processing all types of transactions relating to fees meal plans seat fee deposits payments cashing checks T-4s and all miscellaneous receipts (by mail phone in person and web payments which involves receipting departmental deposits
• Maintains and processes payments for other department conferences and seminars
• Processes waivers for senior citizens disabled students and Title IV authorization received by Admissions and the Graduate School
• Reviews and processes exceptions to the Tuition Installment Payment Plans for students that cannot qualify for the regular plan

• Processes application of payment for all Collection Agency and third-party payments

• Works with students to resolve problems and questions to clear holds or pay fees
• Adds or releases holds as needed
• Reviews accounts with students and offer explanation of charges adjustments and cost of attendance
• Confirms courses for students to avoid cancellation for non-payment

• Works with students and offers explanation of new fee charges related to differential fees online access fees labs and other course fees and other assessments

• Balances and reconciles cash drawer daily and deposits receipts intact according to Fiscal Policies and Procedures
• Balances student payments posted in Banner/computer system Blue Book transactions and loan payments received as well as checks and web payments received
• Balances new accounts that will be processed for other department collections through TouchNet
• Acts as liaison between the Bursars Office and Parking Services
• Maintains Bursars Office inventory of parking decals and lot stickers as well as temporary passes appeal forms etc.
• Aids in troubleshooting specific parking problems and situations and handles specialty decals (Handicapped etc.) for the Bursars office
• Contacts Financial Aid office to enter Title IV authorization blocks
• Assists with other office duties and helps maintain inventory
• Enters and/or audits exemptions/contracts as needed
• Mails checks bills etc. to students
• Assists staff students visitors and supervisors as needed

The ideal candidate will possess the following:

• Good oral and written communication skills
• Ability to balance a cash drawer working with large sums of cash

• Ability to operate various office machines (computers fax Xerox etc.)

Review of applications will beginDecember 29 2025andwill continue until the position is received bythis datewill receive priority consideration.

Minimum: Typically requires high school diploma and one year of relevant experience or an equivalent combination of education training and experience.

Preferred:Some college or business school training and 1-2 years of experience in a Bursars office or higher-education environment is preferred.