IT Support Specialist Staff I

We are designing the Grid of the future

We are innovators by nature for over 50 years Electric Power Engineers LLC (EPE) has partnered with power and energy clients across the globe to focus on complex engineering and grid modeling challenges. As an early leader in the renewables space we continue to see significant opportunities to build a sustainable and secure Grid. Join a team committed to making an impact on the communities we serve and the environment in which we live. Together we can continue to create the grid of the future!

Join us in leading thechange!

As the IT Support Technician you will install maintain test and repairs systems and networks. You will utilize basic technical knowledge to support IT initiatives and provide technical support to local and remote employees. This is a highly interactive in-person position serving our corporate office in Austin TX.

How you can make an impact:

• Performs routine tech systems support maintenance and testing for proper upkeep of systems; troubleshoots and resolves general system hardware software and network failures and conflicts.
• Work closely with employees including the executive team to resolve issues
• Partner with other corporate services departments (Human Resources and Accounting/Finance) ensuring new employees have necessary equipment and technology configured and set up to be productive on their first day at EPE.
• Assists with ordering and tracking inventory levels of equipment and materials.
• Assist in documenting SOPs procedures policies SOC-related documents etc.
• Assists with the installation configuration and maintenance of computers workstations and/or other related equipment and devices.
• Maintains current knowledge with respect to technology equipment applicable laws regulations standards and/or systems.
• Provide telephone email-based triage and remote resolution of IT support.
• Monitor Service Desk Ticket System; prioritize and schedule resolution of each desktop support ticket for region. Keep request status up to date and tickets moving to resolution.
• Provide proactive equipment maintenance to make sure PCs/ Laptops printers and other hardware are functioning properly. Take measures to avoid downtime and monitor to keep things running smoothly.
• Perform daily floor surveys to proactively identify if end user support needs.
• Proactively communicate with satellite sites to identify support needs.

Bring your passion here whats needed:

• Minimum of two years of IT-related experience
• Outstanding customer service patience and professionalism.
• Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology.
  
• Experience working with the following technologies: Windows Desktop & Server MS 365 laptops docking stations servers firewalls VPNs wireless internet multi-display setups switches etc.
• Experience dealing with external vendors such as MSPs internet providers equipment vendors etc.
• Reliable personal transportation with a valid drivers license.
• Ability to lift/move equipment up to 50lbs.
  

How we support you:

• Generous PTO and paid holidays
• MyShare Employee Ownership Program
• Comprehensive health and wellness benefits including medical dental and vision
• Work with industry leaders
• 401K up to a 4% match (100% vested from day 1)

Location: This position will be located onsite in Austin TX

EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster

If you are interested in applying for employment with EPE and need special assistance to apply for a posted position please send an email to:

Third-Party Recruiting Notification

EPE does not accept unsolicited resumes from third-party recruiters. Any unsolicited third-party resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information may be treated as a direct application from the person identified in the resume and will not be eligible for placement fee payment to the will not pay a fee to a third-party recruiter or agency without a previously signed third-party agreement and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team.