Operations Manager, Rentals HVAC

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.

If you are looking for a role that combines your technical skills and passion for customers then we have a great opportunity for you. We are seeking an Operations Manager HVAC Rentals for our Phoenix AZ location to plan and execute on innovative solutions for customers across a large demographic area.

Job Responsibilities

Operations

Establishes assigns and adjusts work methods and procedures to meet schedules using knowledge of capacities and capabilities of depot personnel

Insures technicians daily activities are scheduled

Performs regular depot audits to ensure quality equipment repair and testing. Communicate with

Technicians regarding improvements or areas of concern

Oversite and management to ensure timely and accurate depot purchasing booking invoicing and collections process.

Financial responsibilities include collecting quotes from vendors for parts or repair options and communication with Regional Leadership concerning Best Fix Options.

Ensures budgeting guidelines are met; prioritizes expenditures to stay within budget.

Assist sales department in selection and application of proper equipment and accessories for complex rentals.

Provides technical support to the sales department both at the depot and job site visits.

Engages directly with external customers and vendors when a conflict or issue occurs.

Coordinates with suppliers contractors engineers and others concerning equipment operations or maintenance

Initiates measures to improve methods equipment performance and quality of work.

Inspects work in process to ensure its completion within allotted time limits and for acceptable quality standards

Conducts formal operations meetings regularly

Ensures fleet readiness accessories and spare parts inventories are at acceptable levels and that equipment fleet accessories are accurate and up to date in the systems.

Reviews all written labor documents regularly.

Directs and guides the lead service techs to prioritize labor hours on a daily and weekly basis

Sales

Manage the sales function ensuring strong customer relationships are established and maintained while also driving employees to achieve business goals

Promote team selling and expansion of existing relationships across divisions and/or geographic areas

Coordinate engineering and sales support activities to facilitate offering and supporting quality products and services

Develop an environment to create and sustain a highly engaged team

Review estimates to ensure accuracy and appropriate method to meet company and customer objectives

Assist employees in determining margins identifying resources and assessing future potential business; participate in selling to large/key accounts as needed

Network with areas regions and corporate headquarters to increase knowledge of offerings and creating opportunities for employees to do the same

Provide input for best practice work and encourage employees to incorporate new ideas into projects

Develop sales forecast and provide input to budget

Identify new market opportunities

Participate in the development of long-range sales planning and growth strategies

Requirements

High School Diploma or GED

5 years experience in an industrial or manufacturing or Construction environment

3 years of Management experience

A valid drivers license.

Occasional travel

Preferred Requirements

BA/BS in business or a degree from a technical college

HVAC service or technical experience

Rental Equipment Management experience

Interface with clients on a constant basis in a highly professional manner

Superior follow-up and follow-through skills

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.

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