Director of VIP
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Job Location:
San Ġiljan - Malta
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Help Us Redefine How People Gamble Online
Gamdom isnt here to be another online casino. Were building a next-generation wagering ecosystem - faster smarter more personal and more entertaining than anything the industry has seen. We move like a tech company think like a data company and treat our players like partners not transactions.
Your mission: Turn our VIP function into a commercial engine that defines the future of high-value player experience in crypto gambling.
Role Overview
As Director of VIP you will own the entire VIP business line -from revenue and portfolio performance to team leadership operational design and commercial strategy. You will build a predictable scalable data-driven VIP revenue engine that fuels Gamdoms next era of growth.
Key Responsibilities
Strategic Leadership
Own full P&L for the VIP segment driving revenue growth and margin efficiency.
Build a structured portfolio model where every VIP Manager runs a measurable book of business.
Transform VIP from reactive service to a predictable revenue-producing function.
Develop segmentation frameworks for whales high-potential players and churn-risk cohorts.
Improve bonus efficiency to maximize sustainable value.
Team Leadership & Development
Build and lead a high-performance VIP organization.
Hire upgrade and restructure talent as needed - you own the team and the standards.
Create a culture of portfolio ownership and commercial accountability.
Coach managers in relationship management negotiation and strategic retention.
Maintain communication standards aligned with Gamdoms premium crypto-native brand.
Player Experience & Commercial Intelligence
Build personalized engagement frameworks using behavioral and predictive data.
Identify and act on key player inflection moments.
Lead proactive reactivation and retention initiatives.
Ensure all touchpoints are discreet instant frictionless and commercially smart.
Cross-Functional Collaboration
Partner with Product & Data to develop dashboards triggers and CRM capabilities.
Influence product roadmap promo structures and lifecycle strategy.
Ensure VIP priorities move through the organization without friction.
Operational Excellence
Define and track critical KPIs: revenue per manager LTV growth churn conversion bonus performance etc.
Build forecasting models for value trajectories and revenue predictability.
Systematize workflows SOPs and review cycles to enable scale.
Maintain a high-accountability no-complacency culture.
You Bring
Proven track record in building or scaling high-performance commercial/VIP organizations.
Highly structured organized and process-driven mindset.
Exceptional people leadership and relationship-building skills.
Strong commercial acumen and executive presence.
What Success Looks Like
A VIP department running as a scalable predictable revenue engine.
Managers owning their portfolios with discipline autonomy and commercial impact.
Tangible lifts in GGR LTV retention and unit economics.
A VIP ecosystem that truly reflects Gamdoms mission of redefining how people gamble online.
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneo ... View more
