Order Manager

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Order Management:
- Reviewing contracts prior to signing
- Process customer orders accurately and efficiently through ERP systems ensuring pricing terms and conditions are accurate
- Coordinate with sales and service delivery teams to ensure timely fulfilment
Customer Management:
- Serve as primary point of contact for order-related customer inquiries
- Resolve order discrepancies and billing issues promptly
- Maintain accurate customer records and communication logs
Process Excellence:
- Driving process improvement initiatives using Six Sigma methodologies
- Follow standardised SOX-compliant order processing procedures
- Maintain segregation of duties and proper authorisation controls
Reporting & Analysis:
- Generate Accounts receivable reports
- Support month-end revenue recognition processes
- Perform customer account reconciliations

Required Skills and Qualifications:

Education: Bachelors degree in Commerce Business Administration or related field
Experience: 5-7 years in order management or customer operations within MNC environment. Must have min 3 years as manager of the department.
MNC Background: Must have worked in Indian subsidiaries of multinational companies
Governance Standards: Must have worked in Sarbanes-Oxley compliant businesses or have Six Sigma certification - demonstrating understanding of the high standards expected in this role
Technical Skills: Proficiency in ERP systems CRM software and MS Office Suite
Soft Skills: Strong attention to detail customer service orientation and problem-solving abilities
Communication: Excellent English communication skills for global stakeholder interaction
Global Operations: Ability to work across European time zones

Order Management: Reviewing contracts prior to signing Process customer orders accurately and efficiently through ERP systems ensuring pricing terms and conditions are accurate Coordinate with sales and service delivery teams to ensure timely fulfilment Customer Management: Serve as primary poi...