Client Success Representative

Entry-Level Client Success Representative (On-Site)

This is an in-person position. Candidates must be able to commute Monday through Friday.

We are looking for a friendly reliable and motivated Customer Service Representative to join our on-site this role you will be the first point of contact for customers visiting our location assisting with questions resolving concerns and helping them navigate our products and services. Your interactions play a key role in shaping the customers experience and building long-term loyalty.

A great fit for this position is someone who enjoys working with people communicates clearly and is eager to learn. You will work closely with team members and other departments to ensure customer needs are met quickly and professionally.

Key Responsibilities:

Greet and assist customers in-store with questions needs and product information.

Provide accurate details about services pricing and company offerings.

Address customer concerns and resolve issues promptly and professionally.

Maintain a positive helpful attitude in all interactions.

Document customer interactions and updates accurately.

Follow up with customers when needed to ensure their issue is fully resolved.

Escalate complex issues to the appropriate department when required.

Support customers with orders changes and cancellations.

Collect customer feedback and share insights with management.

Participate in regular training to build product and policy knowledge.

Work collaboratively with team members to deliver excellent service.

Track and report common customer questions or concerns.

Stay up to date on company procedures promotions and policies.

Assist with in-store marketing efforts and communicate promotions to customers.

Contribute to a positive team culture and offer support to colleagues.

Requirements:

High school diploma or equivalent (some college a plus but not required).

Previous customer-facing experience is helpful but not mandatory.

Strong verbal and written communication skills.

Comfortable learning new systems tools and basic customer service software.

Ability to multitask and stay organized in a fast-paced environment.

Strong problem-solving skills and a proactive mindset.

Ability to work independently and with a team.

Reliable punctual and able to maintain professionalism under pressure.

Flexible availability including occasional weekends or holidays if needed.

Willingness to participate in ongoing training and skill development.

Positive attitude and a strong commitment to helping customers.

Required Skills:

ability to multitaskactive listeningexcellent organizational and time management skillsproblem solvingfamiliarity with crm systemspositive attitudecustomer feedback analysisbilingualismcustomer relationship management (crm)crm systemscustomer servicecustomer service software proficiencycustomer service softwareknowledge of crm systemseffective communicationmulti-taskingorganizational and time management skillsstrong analytical skillscustomer feedbackflexibilitycollaborationcustomer satisfaction and service excellencebasic understanding of business operationsoral communicationstrong oral and written communication skillscustomer service skillsstrong interpersonal skillsteamwork and collaborationstrong analytical and problem-solving abilitiesstrong oral and written communicationtime managementresilienceanalytical and problem-solving abilitiesempathyflexibility in schedule availabilityteamworkexcellent organizational skillsoral and written communication skillsfamiliarity with crm systems and practicesorganizationtime management skillsflexible schedulingproficiency in customer service software and toolsproficiency in customer service softwaresales supportcrm systems and practicespositive attitude and resiliencecrm familiaritystrong communication skillsproblem-solving abilitiesbilingual or multilingual abilitiesability to multitask and prioritize effectively under pressureanalytical abilitiescustomer satisfaction commitmentflexibility in scheduleflexibility and adaptabilitycommunicationcustomer service representativesproblem resolutionability to multitask and prioritize under pressureinterpersonal skillsability to multitask and prioritizecustomer satisfactionfluent in multiple languagescrm knowledgeorganization skillslanguage fluencyconflict resolutionmultitasking and prioritizationcustomer feedback managementprioritizationcustomer feedback gatheringteam collaborationorganizational skillsmultitaskingdocumentationcrm systems familiarityproblem-solvingsalesproblem-solving skillscustomer service and supportcustomer service experienceability to multitask and prioritize effectivelyflexible schedule availabilityanalytical skillsservice excellenceresilience in challenging situationscommunication skillswritten communicationadaptabilitybasic understanding of business operations and customer needs