Sports Manager

COMPANY INFORMATION

Our client is a member-focused family-oriented club that aims to provide a comprehensive experience in sporting leisure and community engagement. The Sports Manager will lead and coordinate all non-golf sports fitness and wellness programs driving premium service delivery innovative offerings and operational efficiency.

ROLE PURPOSE

This role oversees facilities events outsourced services and staff performance aligning all activities with organizational objectives to maximize member satisfaction and revenue. The Sports Manager will cultivate a high-performing inclusive team culture foster strong member engagement and build partnerships with committees governing bodies and service providers to establish the club as a premier destination for sport fitness and wellness.

DUTIES AND RESPONSIBILITIES

Sports Fitness & Wellness Program Leadership

• Act as Head Coach across all non-golf sports delivering a set number of member-facing classes or sessions weekly.
  
• Design and deliver annual and seasonal sports fitness and wellness calendars balancing training competitions social events and health-focused activities.
  
• Coordinate with sports committees outsourced providers and in-house coaches to ensure effective planning promotion and delivery of programs.
  
• Introduce innovative offerings based on market trends member feedback and club strategy.
  
• Track participation rates analyse trends and adjust programs to optimise engagement and facility utilisation.
  

2. Financial & Business Performance

Oversee all income-generating facilities within the portfolio including the spa nail bar physiotherapy clinic tournaments and paid fitness programs.

• Develop and manage annual budgets control costs and drive revenue growth while maintaining high service standards.
  
• Monitor and manage supplier contracts pricing strategies and promotions in collaboration with Procurement and Finance.
  
• Analyse financial performance prepare regular reports for management and the board and recommend adjustments to achieve or exceed revenue and profitability targets.
  

3. Governance Committees & Stakeholder Liaison

• Serve as the liaison and coordinator for all non-golf sports committees attending meetings preparing reports and ensuring agreed actions are implemented.
  
• Build and maintain strong relationships with internal departments external sports stakeholders governing bodies sponsors and strategic partners.
  
• Develop review and implement policies procedures and service standards that support the clubs strategic direction.
  
• Represent the department in management operational supplier and ad hoc governance meetings.
  

4. Facility Equipment & Product Management

• Act as primary custodian of all sports facilities machinery equipment and gear ensuring timely maintenance repairs and replacements.
  
• Work closely with Procurement to source quality sports equipment spa products and consumables.
  
• Oversee proper maintenance of all areas including tennis courts swimming pools gym equipment steam and sauna facilities and wellness spaces.
  
• Maintain a safe clean and inviting ambience in all areas under the portfolio aligned with the clubs brand and member expectations.
  

5. Team Development & Culture

• Lead mentor and develop a multidisciplinary team comprising in-house staff outsourced personnel and independent contractors.
  
• Ensure staff are well-groomed in the correct uniform and consistently deliver professional high-quality service.
  
• Oversee recruitment onboarding training and performance reviews addressing skills gaps and fostering continuous improvement.
  
• Build a high-performance service-driven culture that reflects the clubs values of professionalism inclusivity and excellence.
  
• Manage staff rosters task assignments and attendance addressing absenteeism and performance issues promptly.
  

6. Member Engagement & Feedback

Actively solicit and act on member feedback regarding services programs and facilities

• Build and support member interest groups and sports communities to strengthen engagement and retention.
  
• Communicate upcoming activities events and programs clearly and consistently to members.
  
• Address member concerns promptly and professionally ensuring a positive and personalised experience.
  

7. Health Safety & Compliance

• Ensure all activities equipment and facilities comply with safety regulations industry standards and club policies.
  
• Conduct regular risk assessments implement corrective measures and ensure first-aid readiness.
  
• Monitor pool treatment hygiene standards and safe use of all fitness and wellness spaces.
  
• Participate in the Sports Health & Safety and other relevant committees to advocate for and maintain safe practices.
  

8. Event Management & Promotion

• Plan and deliver sports and wellness events including family fun days sports camps tournaments and galas.
  
• Collaborate with other managers to secure sponsorship and partnerships for events.
  
• Ensure all events are professionally promoted and contribute to both revenue generation and member satisfaction.
  

9. Administration & Reporting

• Prepare and submit management and board reports including financial operational and participation data.
  
• Oversee inventory management purchasing and issuance of supplies and consumables.
  
• Maintain accurate duty rosters schedules and program timelines.
  
• Analyse fitness programs and performance data to inform planning and improvements.