Facilities Coordinator

Practice Group / Department:

Job Description

Were Norton Rose Fulbright - a global law firm with over 50 offices and 7000 employees worldwide. We provide the worlds preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience were looking for people who are innovative commercial and value the work that they do.

The Team

The Facilities Coordinator will be responsible for the delivery and auditing of all processes and procedures
relating to NRF LLPs facilities management for our UK based properties.
The role will work closely with the Firms Head of facilities management Real Estate Director and Head of
Risk Resilience and Security the Operations team and other Service Department heads who will form be
the key stakeholders for this role. Ultimately every occupant of NRFs UK offices will also be a consumer of
the FM services in addition. Additionally given NRFs property management responsibilities for 3MLR the
role will also entail co-ordination communication and provision of FM services to support the common parts
of 3MLR to fulfil our obligations to the LL.
The role must be based in London given the size of the office and the complexity around fulfilling our
property management obligations to our landlord.
The role will entail robust and careful management of multiple external contracted 3rd party suppliers.

The Role

The Facilities Coordinator will be responsible for providing oversight management and delivery of all aspects
of facilities hard and soft services. This includes but is not limited to contract management of M&E
maintenance and cleaning providers. Also including audit and review of delivered services This will
require an excellent understanding of robust specific FM contract management including adherence to and
compliance with contractual KPIs and SLAs and general performance management against those KPIs /
SLAs.

The key to success will be delivering well run key services to NRFs buildings holding suppliers
accountable for their performance and balancing cost savings with service delivery.

Key Responsibilities

Support the management of FM services for all UK locations
Understand and audit PPM Schedule reactive maintenance for all building systems including
electrical plumbing and mechanical.
Understand and audit Periodical schedule and cleaning timetables
Identify service delivery optimization opportunities and propose improvements
Document and memorialize playbooks and other process and procedural documentation to avoid
any single failure points
Develop relationships with the UK based heads of departments and other key stakeholders such as
the estate tenants and landlord
Understand the Firms Sustainability goals and FM sustainability strategy
Ensure suppliers are adhering to NRF policy on security and health and safety
Maintain records related to maintenance repairs safety and other facility operations.
Develop and manage facilities budgets and control spending.

Key Skills and Experience

5 years of experience working within corporate FM
Understanding of FM contract management familiarity with industry best practice in FM KPIs and
SLAs
Knowledge of various CAFM platforms
Awareness of technical M&E systems (in-depth technical engineering expertise is not required)
Proficiency in Microsoft Office suite in particular data manipulation in Excel and presentation build in
PowerPoint
Proactive and change focussed with a proven ability to develop innovative and practical solutions to
issues and challenges
Client centric with a focus on BAU FM excellence
Strongly collaborative and able to build relationships internally and externally
Strong analytical skills
Deadline objective and process driven with the ability to perform tasks with a high degree of
accuracy

Excellent written and oral communication skills and able to present information in a compelling way
to a variety of audiences
Able to work effectively with all levels of the organization
Exposure to sustainability and CSR assessment and reporting an advantage
Prior experience in delivering FM services in a law firm other professional services firm or corporate
environment preferred

Diversity Equity and Inclusion

To attract the best people we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work have a sense of belonging and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our peoples health and overall wellbeing. Find more about Diversity Equity and Inclusionhere.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations please let us know here.