Customer Service Supervisor

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Pay: $27.05 per hour

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicants education experience skills abilities geographic location and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM 2025 Employee Benefits Staff and Management Team Members

We are looking for a skilled and experienced Supervisor to lead our Wheelchair Services team in the aviation this role youll be in charge of making sure our services run smoothly safely and efficiently while also helping the business grow. Youll manage daily operations lead staff and work with others across the company to ensure top-level service for all passengers.

Main Responsibilities:

Lead and manage the daily operations of the Wheelchair Services team.
Make sure all services meet safety rules airline standards and company policies.
Monitor performance solve problems and improve how things are done.
Manage team schedules staffing needs and workflow to ensure smooth service delivery.
Train coach and support team members to meet high customer service standards.
Track performance and financial results helping the division stay on budget.
Build strong working relationships with airline partners airport staff and other teams.
Stay up to date with industry trends changes in regulations and customer needs.
Help plan for future growth by improving services and finding new opportunities.
Represent the team at meetings events and with external partners.

Qualifications:

High school diploma or equivalent work experience.
Experience as a supervisor or team leader (aviation or transportation a plus).
Strong knowledge of safety procedures and service standards.
Proficient in the English language
Excellent leadership communication and organizational skills.
Experience with managing people schedules and budgets.
Able to work well with different departments and leadership levels.
Comfortable working in a fast-paced changing environment.
Must be able to successfully obtain and maintain a SIDA badge.

Preferred (But Not Required):

Background in aviation customer service or airport operations.
Experience with planning and business development.
Knowledge of aviation technology and wheelchair service systems.
Bilingual especially Spanish or other common airport languages.

Work Environment:

May require early late or weekend hours depending on business needs.

Required Experience:

Manager