Senior Manager Global Operations Client Experience

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Are you an organized and detail-oriented professional looking for an opportunity to push boundaries and deliver measurable outcomes Were seeking someone with strong project coordination skills and a passion for process excellence to join our global client experience (CX) team. Youll play a key role in our integrated client feedback program working closely with CX leads to translate survey requirements into survey specifications for our data operations team. This is an excellent opportunity for someone who enjoys working with cross-functional teams thrives on clear communication and wants to contribute to building exceptional client experiences.

What this job involves

Survey operations coordination As operations specialist you will serve as the critical bridge between our CX directors and data operations team. Youll translate survey scope and requirements into clear technical specifications that our data operations team can build and implement in Qualtrics. This includes documenting survey logic question types data collection requirements and reporting specifications. Youll coordinate survey deployment timelines and ensure all stakeholders are aligned on deliverables and deadlines across multiple geographies and service lines.

Process management and quality assurance Youll help maintain the operational excellence of our client feedback program by following established processes and procedures while identifying opportunities for improvement. This includes managing survey project workflows tracking deliverables and ensuring quality standards are met throughout the survey development and deployment process. Youll work closely with team members across different time zones to coordinate activities and maintain consistent program delivery.

Cross-functional collaboration Working as part of a global team youll collaborate with CX leads data operations specialists technology partners and business stakeholders to ensure smooth survey operations. Youll participate in project planning sessions status meetings and process improvement initiatives. Your role will involve clear documentation and communication of requirements timelines and project updates to keep all parties informed and aligned.

Sound like you To apply you need to be:

• A process-oriented professional with minimum of 3 - 5 years of operations or project coordination experience is preferred

• Familiar with client experience management platforms (such as: Qualtrics or Medallia experience preferred) or similar data collection tools

• Proficient in MS Excel Word PowerPoint Outlook SharePoint and Teams

• Comfortable working with global teams across multiple time zones and willing to accommodate flexible scheduling when needed

• A Bachelors degree or equivalent experience in Business Operations Project management or related education background

• An effective communicator who collaborates well with diverse teams

• A strong organizer with excellent attention to detail who can manage multiple projects simultaneously and work well under deadlines

• To work very closely with Data Engineering Team

• Prefer someone who has worked in industries such as: Financial Services Real Estate Big 4s or IPCs

What you can expect from us

Youll join an entrepreneurial inclusive culture where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay. Well offer you a competitive salary and benefits package.

Qualtrics training will be included as part of the role. You will receive validation as a certified Qualtrics professional once completing the foundational and expert qualifications.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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