Fund Operations Client Service Lead Vice President
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Are you ready to make a meaningful impact in fund operations Join a team where your leadership and expertise drive client success and operational excellence. Youll mentor talented colleagues engage with leading institutional clients and grow your career in a supportive inclusive environment. We value your drive for results and offer opportunities for advancement skill development and innovation. Be part of a team that celebrates partnership learning and high performance.
As a Client Service Lead Vice President in the Fund Operations Service Delivery team you manage and inspire a diverse team ensuring high-quality service delivery and client satisfaction. You oversee the production and validation of financial statements and reports resolve complex client issues and drive process improvements. You build strong relationships with clients and stakeholders champion continuous improvement and foster a culture of collaboration and accountability. Join us to make a meaningful impact and advance your career in a dynamic growth-focused environment.
Job responsibilities
Job responsibilities
- Lead mentor and inspire a diverse operations team across fund services and data solutions fostering collaboration accountability and high performance.
- Drive professional development and continuous learning for team members through training coaching and growth opportunities.
- Develop and implement strategies to enhance operational efficiency client management and risk controls for home location operations.
- Champion continuous improvement initiatives for processes controls and service delivery within the team.
- Build and maintain strong relationships with internal and external stakeholders including Client Service Sales Technology Product global teams vendors and third-party fund managers.
- Ensure robust governance and coordination with global teams providing production and service support outside of Taiwan.
- Act as the primary escalation point for complex client inquiries and issues ensuring prompt and effective resolution.
- Own overall client satisfaction by delivering high-quality service proactively resolving issues and continuously engaging to meet evolving client needs.
- Represent J.P. Morgan as the operational subject matter expert for Fund Services (including Fund Accounting and Financial Reporting) to clients in Taiwan supporting new business onboarding and change requests.
- Oversee end-to-end service delivery including tracking quality and timeliness of client deliverables maintaining service level documents coordinating client visits and managing client queries.
- Lead ongoing reviews and analyze exceptions in client reporting production implementing process improvements to enhance quality efficiency and risk management controls.
Required qualifications capabilities and skills
- Bachelors degree in Finance Accounting Economics or related field
- At least 10 years of experience in financial reporting audit fund accounting and/or fund administration related roles; with at least 5 years in supervisory role
- Fluency in spoken and written Mandarin in order communicate with stakeholders in Taiwan
- Solid understanding of various investments types their account treatment and data vendor systems (i.e. Bloomberg)
- Excellent communication skills to collaborate across various teams (i.e. Data Solutions Client Service Sales Technology Product)
- Demonstrated proficiency in strategic planning and process automation with a track record of enhancing operational efficiency in client service delivery
- Advanced skills in change management with experience in resolving complex client issues and maintaining client satisfaction
- Flexibility to work additional hours during peak reporting periods when needed
Preferred qualifications capabilities and skills
- Prior experience in managing client service teams in a financial institution with a focus on service center operations will be a plus
- Prior exposure to Data Solution products will be beneficial
- Prior experience with International Financial Reporting Standards (IFRS) or International Accounting Standards (IAS) is a plus
- Extensive experience in the banking or financial services industry with strong leadership and team management skills to inspire high performance
Required Experience:
Exec
Key Skills
- Economics
- Internal Audit
- SQL
- Risk Management
- Compliance
- Leadership skills
- Oversight
- Business partner
- AVP
- Requlatory agencies
- Finance
- Accounting
- Potifolio
- Project Management
- Operational Risk
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
