Customer Service Engineer (DresdenESMC)

Taipei City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. We are currently seeking Customer Service Engineers and Service Manager to join our service team supporting ESMC operations in Dresden!

This is a unique opportunity to work in a global environment support semiconductor manufacturing and build a long-term international career.

Job Description

1. Troubleshooting & Diagnostics

Evaluate analyze and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.

2. System Maintenance & Repair
Perform preventive maintenance repairs and part replacements to ensure equipment reliability and minimize downtime.

3. Technical Expertise
Understand the interaction between mechanical electrical and software systems to support system performance and stability.

4. Technical Problem Solving
Resolve equipment issues using trained expertise and innovationapplying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.

5. Cross-Functional Collaboration
Work closely with regional and global teams including Applications Engineers Installation Engineers and Technical Support Engineers to resolve issues and enhance system performance.

6. Customer Support
Provide timely professional support to customers helping them maintain stable operations and build long-term working relationships.

7. Reporting & Documentation
Prepare clear and concise service reports document equipment status and share insights to support team learning and continuous improvement.

8. Data Analysis
Analyze system logs and performance data to identify root causes and recommend improvements.

9. Training & Knowledge Sharing
Participate in internal and customer training programs to stay current with product updates and industry trends.

10. Onsite Support & Travel
Travel to customer sites for installations upgrades training or urgent support needs.

11. RMA Process Management
Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns exchanges and repairs.

12. Safety & Compliance
Follow all safety protocols and ensure compliance with company and customer standards during service activities.

Minimum Qualifications

Experience Open to fresh graduates or candidates with hands-on experience in semiconductor equipment maintenance and escalation field service and technical troubleshooting in fab operations
English Communication Skills Ability to communicate clearly and effectively in English for technical discussions and collaboration with global teams
Global & Fast-Paced Work Environment Comfortable working in a global fast-moving team environment with strong adaptability and collaboration skills
Customer Support Environment Familiarity with semiconductor foundry customer service operations is a plus including equipment issue resolution processes and cross-functional collaboration

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Required Experience:

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car woul...