Program Manager Sales & Operations
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Program Manager Sales & Operations
Location:Mumbai (Office 5 days a week)
Job Type:Full-time
The Role:We are looking for a process-driven Program Manager to build and optimize the backbone of our sales and customer success operations. You will be the architect of our workflows ensuring that from the moment a lead comes in to their 6th month in the program the experience is seamless.
Key Responsibilities:
- Tech Stack Management:End-to-end ownership of our CRM and communication stack. You must set up and manage workflows acrossZoho Ozonetel WhatsApp Business API and Google Sheets.
- Sales Operations:Create automated sequences for lead follow-ups ensure data integrity in the CRM and generate daily/weekly sales performance reports.
- Program Operations:Manage the logistics of the user journey ensuring timely delivery of kits and scheduling of doctor consults.
- Team Leadership:Manage a small team of sales reps and coordinators to ensure KPIs are met.
- Process Iteration:Constantly analyze the funnel to identify bottlenecks and implement rapid fixes to improve conversion rates and customer satisfaction.
Who You Are (Must-Haves):
- The Architect:Proven experience creating iterating and managing complex operations usingZoho (CRM/Flow)andOzonetel.
- Data-Driven:Advanced proficiency inGoogle Sheets(pivot tables query functions dashboards) is non-negotiable.
- Experience:3 years in Sales Ops RevOps or Program Management ideally in a startup environment.
- Leadership:Previous experience managing a small team (35 people).
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Ketto is crowdfunding website in India! With Ketto.org you can Start Campaigns to raise funds for causes such as Medical, Education, Memorial, Sports, & NGO.
