Vice President of Operations

POSITION SUMMARY

The Vice President of Operations oversees all operational performance across Roberts Resorts & Communities manufactured housing communities RV resorts and outdoor hospitality assets. This role is responsible for driving financial results strengthening resident and guest experience developing high-performing teams and ensuring operational consistency across a multi-state portfolio.

The VP leads Regional/General Managers and indirectly supervises property-level teams ensuring each community operates at the highest standards. This includes oversight of day-to-day operations occupancy growth community expansion lot/build site development and collaboration with construction partners and local agencies.

This position requires a strong operator who can scale systems elevate accountability and ensure exceptional hospitality across every Roberts property.

ABOUT ROBERTS RESORTS & COMMUNITIES

Operating nationally and rapidly expanding Roberts Resorts & Communities is on a mission to build community and fulfill dreams. Guided by our core valuesresourcefulness integrity passion and epic customer servicewe serve over 30000 families across the country.

We are committed to creating meaningful impact delivering exceptional experiences and building vibrant communities. If youre energized by growth driven by values and passionate about service join us in shaping the future of our organization.

PERFORMANCE OBJECTIVES

• Oversee P/L Responsibilities: Review financial statements performance data and operational KPIs to ensure all MH and RV assets meet or exceed financial targets. Work closely with Finance Accounting and the COO to ensure strong NOI performance.
• Monthly Variance & Performance Reviews: Partner with the COO to analyze property variances identify operational and financial opportunities and implement corrective action plans.
• Managerial Accountability: Set clear expectations for Regional and General Managers ensuring goals align with company strategy and are executed consistently.
• Budgeting & CapEx Planning: Lead annual operating budget development and capital planning to support both property improvement and long-term growth.
• Portfolio Standards: Conduct routine Facility Standards Reviews (FSR) and Safety Reviews (SSR) across all MH communities and RV resorts ensuring unparalleled safety cleanliness and presentation.
• Financial Controls: Review and approve invoices in a timely manner supporting accurate forecasting and disciplined financial operations.
• Talent Recruitment & Development: Lead recruitment selection and development of operations leaders to strengthen the performance and culture of the organization.
• Operational Communication: Hold routine meetings with managers sales teams and field leaders to maintain alignment and operational execution.
• Sales & Occupancy Collaboration: Work closely with regional sales leaders to drive occupancy revenue and resident/guest retention.
• Marketing Partnership: Support regional and property-level marketing initiatives to strengthen brand visibility and drive demand.
• Resident & Guest Experience: Review feedback identify trends and guide teams to elevate hospitality and community experience across all asset types.
• Portfolio Presentation Standards: Ensure every community and resort meets the companys expectation of best-in-class presentation maintenance and environmental aesthetics.
• Engagement & Programming: Support annual community programming resident engagement activities and events that build connection and drive satisfaction.
• Training & Culture Development: Lead ongoing operational training leadership development and team-building efforts to reinforce culture and improve performance

KEY COMPETENCIES

1. Financial Management: Proven ability to meet or exceed NOI targets through disciplined budget management and revenue optimization.
2. Quality Assurance: Track record of maintaining high inspection scores and enforcing consistent operational standards.
3. Reputation Management: Experience sustaining strong online reviews and resident/guest satisfaction through proactive service leadership.
4. Engagement Programming: Ability to develop resident/guest programming that builds community and enhances experience.
5. Training & Development: Skilled at building strong teams and facilitating structured training across multiple locations.
6. Strategic Thinking: Ability to scale systems improve efficiency and lead growth initiatives across a broad portfolio.
7. Communication: Clear communicator with strong interpersonal ability across all organizational levels.
8. Leadership: Inspires teams drives accountability and leads with clarity and service.
9. Problem Solving: Strong analytical skills with the ability to diagnose issues and implement effective solutions.
10. Adaptability: Thrives in a fast-paced high-growth environment with evolving priorities.

EDUCATION & EXPERIENCE

• Minimum 5 years of leadership experience in MH RV hospitality multifamily or outdoor hospitality operations overseeing multi-site teams.
• Strong financial and operational acumen including budgeting forecasting and expense control.
• Demonstrated success in improving property performance guest/resident satisfaction and operational consistency.
• Proven leadership and communication skills with experience developing large distributed teams.
• Ability to drive strategy operational efficiency and cultural alignment across diverse asset types.

BASICS

• Travel: 75%
• Reports to: Chief Operating Officer

PHYSICAL REQUIREMENT

• Physical Activities: Constantly sit; Frequently stand walk use hands reach with hands and arms climb or balance stoop kneel crouch or crawl talk or hear
• Lifting Requirements: Up to 25 lbs.
• Environmental Conditions: Extreme heat temperature changes noise

BENEFITS & PERKS

We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee youll enjoy a comprehensive benefits package designed to support your health growth and lifestyle including:

• Medical Dental and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages STD LTD Accidental Critical Illness Hospital Indemnity Pet Insurance and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive supportive community where your contributions matter
• Complimentary stay at one of our resorts enjoy the lifestyle you help create!

COMMITMENT TO DIVERSITY

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated voices are heard and excellence thrives.

If this position caught your eye send us your resume! For best consideration include the job title and source where you found this position in the subject line of your email to