Client Support Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ABOUT THE JOB
Act as the face of the company and its digital solutions driving customer ROI value creation and business growth through strategic insights and analytics. Build strong partnerships with clients support onboarding and deliver impactful recommendations using NIQ tools and data. Lead client relationships execute service models and coach junior team members while identifying and converting growth opportunities.
RESPONSIBILITIES
External
- Serve as relationship owner within Customer Success team
- Lead Joint Business Planning (JBP) Quarterly Business Reviews (QBO) and manage Net Promoter Score (NPS)
- Educate customers on relevant features and functionalities tailored to their business needs
- Deliver insightful presentations and actionable recommendations
- Help improve renewal rates by demonstrating clear business outcomes and value
- Develop fact-based answers and analyses to complex business questions
- Build and maintain strong client relationships including engagement at C-suite level
- Identify and convert opportunities including generating sales leads.
Internal
- Coordinate internal departments to meet client deadlines
- Collect and provide feedback to product and operations teams to improve client experience
- Collaborate with other business units to identify strategic opportunities
- Execute service model and Thought Leadership Projects
- Lead client briefings and onboarding processes
- Coach junior team members and support their development.
REQUIREMENTS
- 25 years of experience in the CPG industry and/or related fields (insights category management market research)
- Prior experience with NIQ (or similar) solutions in analytics
- Strong analytical mind and excellent numerical skills
- Proficiency in Microsoft Excel PowerPoint
- Experience in handling presentations or willingness to develop presentation skills
- Consultative client skills and innovative problem-solving abilities
- Effective communication and data visualisation skills
- Strong organisational and interpersonal skills
- Digital savvy and a fast learner of tools and concepts
- Experience coaching others in data analysis and analytical tools
- Bachelors degree required; an Honours degree is a plus
- English and Lithuanian - upper intermediate level.
Competencies
- Good Communication skills Service focus & relationship building
- Creativity & innovation Information seeking
- Consultative storytelling
- Process & Time Management
- RMS NIQ Solutions would be an added value as well as Retail & FMCG Industry Knowledge.
#LI-Hybrid
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holi ... View more
