Client Services Executive (RBS Sustainability)

We are seeking an experienced and customer-focused Client Services Executive to join the team in Clayton and to lead and enhance our client service delivery within the RBS and Sustainability Programs. This role plays a critical part in maintaining strong client relationships supporting audit operations and driving operational sales growth across key accounts.

Responsibilities include however are not limited to:

• Ensure the delivery of high-quality value-adding client services with a strong focus on quality productivity and safety.
• Maintain exemplary levels of customer satisfaction across all client interactions.
• Build and maintain strong working relationships with existing clients.
• Plan review and negotiate client contracts programs projects and services under the RBS and Sustainability portfolio including programs such as SMETA RJC ISCC SGP and MSC.
• Drive operational sales within the Audit business for existing clients.
• Identify and pursue new business opportunities within key accounts through targeted sales and marketing activities.
• Plan and schedule client visits to ensure compliance with individual KPIs.
• Follow up on outstanding invoices (over 90 days) or as required.
• Ensure all relevant databases (including Certnet) are kept current.
• Communicate any certification cancellations withdrawals or transfers to the management team promptly.
• Prioritise workflow and delegate tasks to ensure fairness efficiency and effective team performance.

Qualifications :

To be successful in this position you will have:

• Proven key account management and client service skills.
• Demonstrated experience or working knowledge of client service operations.
• Strong understanding of audit operations and scheduling processes.
• Qualification in Business Commerce or a related field.
• Ability to work effectively both independently and as part of a collaborative team.
• Ability to travel intrastate and interstate as operationally required.

Additional Information :

WHY WORK FOR SGS

Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS. 

    As a company we have embraced the shift to flexible work
    Sustainability is embedded in our culture and the way we do business
    Paid parental leave
    Paid time for volunteering day and blood donations
    Corporate health & wellbeing offers
    Ongoing learning & development 
    Career development opportunities (Nationally and Globally)
    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce we encourage applications from people of all ages nationalities abilities and cultures including Aboriginal and Torres Strait Islander peoples the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past present and future Traditional Custodians and Elders of this nation and the continuation of cultural spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

Remote Work :

No

Employment Type :

Full-time