Deputy Director of Quality Assurance & Emergency Operations

DCASs mission is to make city government work for all New Yorkers. From managing New York Citys most iconic courthouses and municipal buildings to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity effectiveness and sustainability guides our work providing City agencies with the critical resources and support needed to succeed including:

-Recruiting hiring and training City employees.
-Managing 55 public buildings.
-Acquiring selling and leasing City property.
-Purchasing over $1 billion in goods and services for City agencies.
-Overseeing the greenest municipal vehicle fleet in the country.
-Leading the Citys efforts to reduce carbon emissions from government operations.

When you work at DCAS youre not just working for one agency but in the service of them all. Its an opportunity to provide impactful support and quality customer service and help protect the future of New York City for generations to come. Visit our website at to learn more about the work we do.

The Office of Citywide Procurement (OCP) develops awards and administers approximately 1100 requirement contracts for goods and services on behalf of all City agencies departments boards and authorities leveraging the Citys buying power and maximizing efficiencies by reducing duplicative work. Procures on average nearly $1.5 billion in goods and services for City agencies annually. Quality Assurance (QA) comprises five Quality Assurance units: Food Fuel Automotive Health & Safety and Miscellaneous within OCP. Quality Assurance inspects and conducts quality assurance determinations against purchase orders and contract specifications involving commodities purchased through or in cooperation with OCP. These determinations intend to ascertain and ensure that the City receives the quality level and value of the goods contracted.

DCAS seeks to hire a Deputy Director within Quality Assurance who will oversee Health & Safety Food and Miscellaneous inspection units and lead initiatives to ensure compliance with quality standards improve operational efficiency and support staff development. This role requires cross-functional coordination performance monitoring and process optimization whose primary responsibilities will include but are not limited to the following:
-Supervise three inspection units: Health & Safety Food and Miscellaneous.
-Develop and enforce quality assurance policies and procedures.
-Track progress of inspection follow-ups and quality control outcomes.
-Evaluate inspector performance using data and statistical reports; coordinate training as needed.
-Design and implement an employee cross-training program.
-Lead quality improvement initiatives in collaboration with other departments to reduce waste and enhance efficiency.
-Coordinate with third-party laboratories for sample submission and data retrieval including both preliminary and final product samples.
-Review product requirements and functional specifications.
-Generate quality control reports track metrics and manage non-conformance reports; recommend continuous improvement strategies.
-Investigate and document customer complaints related to product performance specifications and reliability.
-Travel to various site locations within New York City and occasionally out-of-state.
-Support agency and citywide emergency response efforts as needed.
-Collaborate with Quality Assurance supervisors to implement and document succession planning.
-Perform other related duties as assigned.

To Apply:

Please go to or for current NYC employees and search for Job ID #759914.

NO PHONE CALLS FAXES OR PERSONAL INQUIRIES PERMITTED.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

ADMINISTRATIVE QUALITY ASSURAN - 1008B

Qualifications :

1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience in purchasing and or inspecting supplies materials products and services such as: paints linoleum hose sand brick wire shades hardware and tools plumbing electrical machine shop building and cleaning supplies; furnishings and furniture lumber and wood related products metals equipment foods drugs and chemicals fuel textiles printing stationery automotive equipment and/or repairs transportation services and other comparable items and/or services; at least eighteen months of which must have been in a supervisory administrative or managerial capacity; or

2. An associate degree from an accredited college plus six years of satisfactory fulltime experience as described in 1 above at least eighteen months of which must have been in a supervisory administrative or managerial capacity; or

3. A four-year high school diploma or its educational equivalent and eight years of satisfactory full-time experience as described 1 above at least eighteen months of which must have been in a supervisory administrative or managerial capacity; or

4. A satisfactory combination of education and/or experience equivalent to 1 2 or 3 above. Undergraduate college credit may be substituted for experience on the basis of 45 semester credits from an accredited college for one year of experience. However all candidates must have a high school diploma or its educational equivalent and at least three years of satisfactory full-time experience as describe in 1 above at least eighteen months of which must have been in a supervisory administrative or managerial capacity.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time