GTM Systems Business Analyst

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

As Multiverse continues its rapid growth we are seeking a skilled and strategic GTM Systems Business Analyst to join our Revenue Operations team. This key role will serve as the essential bridge between our Go-to-Market (GTM) organisation Sales Marketing and Customer Success and the GTM Systems Engineering team.

You will be essential in translating strategic business needs into scalable efficient system solutions directly impacting the productivity and growth of our GTM engine. This role reports to the GTM Systems leadership and involves close collaboration with stakeholders across the entire Revenue Operations function and the wider GTM organisation.

Key Responsibilities

• Requirements Management & Discovery: Act as the primary liaison to the GTM organisation (Sales Marketing Customer Success) to discover analyse and document business needs and system enhancement requests.

• Solution Translation & Design: Translate high-level business problems and requests into detailed actionable documentation including project specifications user stories functional requirements and technical requirements for the GTM Systems Engineers and Administrators.

• Project Planning & Execution: Support the planning prioritisation and management of the GTM Systems roadmap ensuring strong alignment with broader Revenue Operations and GTM objectives.

• Documentation & Knowledge Transfer: Develop and maintain clear high-quality documentation including process maps (AS-IS/TO-BE) system blueprints Standard Operating Procedures (SOPs) and user-facing guides to ensure consistency across the GTM organisation.

• Quality Assurance & Verification: Coordinate and lead system testing (UAT/User Acceptance Testing) to ensure solutions meet business requirements and are implemented effectively and defect-free.

• Stakeholder Management & Enablement: Manage communication and expectations with stakeholders at all levels ensuring alignment on project status risks and timelines. Support the creation and delivery of enablement content for GTM teams on new system features and processes.

• Continuous Improvement: Proactively identify opportunities for process optimisation and system automation leveraging no-code/low-code tools and AI capabilities within our GTM stack to streamline repetitive tasks and enhance data quality.

Key Qualifications and Experience

• Professional Experience: 3-5 years of progressive experience in a Business Analyst Systems Analyst Sales Operations or Revenue Operations role preferably within a fast-paced B2B technology or SaaS company.

• Business Analysis Expertise: Proven ability to elicit analyse and document complex business requirements and translate them into clear scalable system specifications.

• GTM Process Knowledge: Strong understanding of the end-to-end GTM processes across Sales Marketing and Customer Success (e.g. Lead-to-Opportunity territory management pipeline management).

• Technical Acumen: Strong proficiency with GTM technology platforms specifically Salesforce (Sales/Service Cloud) with experience as a power user or administrator and familiarity with integrated tools (e.g. Gong Lusha Cognism Looker/Tableau Clay Zapier or similar platforms).

• Problem-Solving & Operational Thinking: An ability to independently resolve complex process or system issues and iterate quickly to documented sustainable solutions.

• Communication & Collaboration: Effective written and verbal communication skills with a track record of successfully managing expectations and influencing outcomes with technical and non-technical stakeholders across different teams.

• Data Proficiency: Experience working with and analysing data to inform requirements and measure the impact of system changes.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - we collaborate in the office 3 days per week

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Team fun - weekly socials company wide events and office snacks!

Our commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK Unfortunately at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Required Experience:

IC