IT Customer Business Analyst APPDEV

IT Business Analyst -Customer Mobility Long-Term Consulting Engagement - Client Facing
Location: Dallas TX
Work Arrangement: Hybrid three days onsite each week
Start Date: January 2026
Type: Long-Term Contract

Overview
A highly structured enterprise technology organization is seeking a Business Analyst to join a mobile application team supporting customer-facing initiatives. This is a role within an established program offering long-term stability visibility to leadership and the opportunity to influence the roadmap for a widely used mobile platform.

The ideal candidate brings strong communication skills a collaborative mindset and experience supporting technology projects within large complex environments.

Key Responsibilities

Requirements Gathering and Documentation
* Meet with business and technical stakeholders to understand needs.
* Document and validate requirements and create clear well-defined user stories with acceptance criteria.
* Build and maintain an actionable backlog for development teams.

Stakeholder Alignment
* Serve as the liaison between technical and business teams.
* Facilitate clarity around objectives dependencies and expected outcomes.
* Deliver status updates through presentations analytics reports and ad hoc communication.

Backlog and Change Management
* Groom the backlog refine stories and track progress.
* Manage requirement changes throughout the project lifecycle.

Scrum Support
* Participate in Agile ceremonies.
* Ensure stories are properly prioritized sprint-ready developed deployed and tested.

Process Analysis and Improvement
* Evaluate existing processes and identify improvement opportunities.
* Design new workflows or enhancements in collaboration with technical partners.

Prioritization and Planning
* Determine feature and request prioritization based on business value and strategic alignment.

Quality Assurance Interaction
* Partner with QA teams to validate functionality prioritize bugs and support testing.
* Conduct basic independent validation of features.

Technical Awareness
* Familiarity with Angular/Ionic frameworks is helpful.
* Ability to read architecture diagrams and understand basic data patterns is preferred.
* Working knowledge of APIs including GET/POST concepts and payload examples is advantageous.

First 90-Day Deliverables
* Gain familiarity with the customer base application functionality stakeholders and technical team members.
* Deliver status presentations analytics summaries and user stories supporting 2026 roadmap features.

Qualifications

Experience
* One year or more of experience in business analysis technology consulting PMO support or mobile application projects is preferred.

Top Skills
* Strong communication and stakeholder management
* Project and backlog management
* Ability to influence cross-functional teams in a structured consensus-driven environment

Preferred Skills
* Experience with technology upgrades SDLC workflows UI/UX best practices and mobile application development processes
* Familiarity with regulated or utilities industries

Education
* Bachelors degree required

Tools
* JIRA
* Microsoft PowerPoint
* Adobe Analytics
* SharePoint Confluence and standard documentation platforms

Soft Skills and Culture Fit

Ideal Attributes
* Diplomatic polished communication style suitable for executive audiences
* Detail-oriented thorough and proactive
* Collaborative with the ability to balance competing priorities
* Passion for UI/UX and continuous improvement

Technical & Domain Environment

* Primary stack involves Angular/Ionic mobile applications
* Experience in large regulated industries is valuable
* Work will support ongoing mobile application roadmap and UI/UX modernization initiatives