Lead Host

Job Summary

The Lead Host is a pivotal part of the restaurants front-of-house team assisting the Restaurant Manager in ensuring smooth floor operations while delivering exceptional guest service. This role requires strong organizational skills leadership ability and a keen eye for detail to manage reservations seating flow and guest interactions efficiently. The ideal candidate is personable proactive and thrives in a fast-paced dining environment.

Key Responsibilities

Guest Experience & Seating Management

• Warmly greet and escort guests to their tables setting the tone for a positive dining experience.
  

• Optimize seating arrangements to balance server sections and maximize table turnover.
  

• Address guest concerns promptly and escalate issues to the Restaurant Manager when necessary.
  

• Assist the Restaurant Manager with opening/closing duties including setting up the host stand and reviewing reservations.
  

• Track guest counts wait times and no-shows to help with forecasting and staffing adjustments.
  

• Assist with inventory management ensuring host supplies are stocked and organized.( pepper salt napkins cutlery etc)
  

• Ensure compliance with health and safety regulations.
  

• Maintain cleanliness and organization within the restaurant.
  

• Support special events or private dining setups as directed by management.
  

Service Standards & Problem-Solving

• Uphold the restaurants service standards ensuring a welcoming and professional atmosphere.
  

• Handle high-pressure situations (e.g. long wait times unhappy guests) with patience and diplomacy.
  

• Collaborate with the manager to implement solutions for operational inefficiencies.
  

Team Leadership & Floor Coordination

• Supervise and guide Floor staff (Hosts Runners.) to ensure efficient service.
  

• Delegate tasks effectively and ensure team members adhere to timelines and procedures.
  

• Oversee the host stand ensuring smooth transitions between shifts and proper coverage.
  

• Communicate effectively with servers bussers and managers regarding table status VIP guests and timings.
  

• Assist in training and guiding new hosts on restaurant policies seating procedures and service standards.
  

• Monitor dining room flow anticipating bottlenecks and adjusting seating as needed.
  

Requirements

Experience: 2 years in hosting or front-of-house roles (leadership experience preferred).

• Skills:
  

• Excellent communication and interpersonal abilities.
  

• Proficiency in POS systems and basic computer skills.
  

• Ability to multitask and stay composed during peak hours.
  

• Knowledge of fine dining set ups as well as silver service
  

• Strong problem-solving and teamwork mindset.
  

• Attributes:
  

• Friendly outgoing and guest-focused demeanor
  

• Keen eye for detail.
  

• Charismatic and driven to ensure guest satisfaction.
  

• Flexibility to work nights weekends and holidays.
  

Physical Requirements

• Ability to stand for long periods move quickly through the dining room and occasionally lift 20 lbs