Technical Team Lead (Ruiru)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
About this role:
Our client is a Kenyan ISP providing fast secure fiber and wireless internet services plus networking solutions for homes and businesses at competitive Technical Team Lead will oversee all first-level active and passive on-site and off-site technical support for the Ruiru office infrastructure. The role also involves diagnosing and resolving faults on core network devices including routers switches firewalls bandwidth managers and cache appliances.
Key Responsibilities:
- Team Management: Supervise and mentor the technical team by providing guidance and support in day-to-day operations. Schedule shifts assign tasks and ensure adequate coverage to maintain 24/7 network monitoring/support and NOC reachability.
- Technical Leadership: Provide technical guidance and support to team members in troubleshooting complex issues and implementing solutions.
- Escalation Point: Provide the first escalation point for Network faults and prolonged Network faults.
- Network Faults/Availability Reports and Escalation: Ensure accurate network fault reports and timely escalation notifications are prepared and submitted as needed. Ensure precise and punctual preparation of network availability reports as required.
- Training and Development: Provide technical training on tools technologies and processes in collaboration with other stakeholders.
- Knowledge-base management: Champion knowledge sharing by ensuring regular updates to the knowledge base.
- Participation in Cross-Functional and Team meetings
- SLA management: Manage SLAs for links provided by third parties and prepare monthly reports. Ensure prompt reporting of network faults within the established Operations Level Agreement (OLA). Facilitate timely resolution of network faults through diligent follow-up on restoration efforts and appropriate escalation to relevant stakeholders.
- Team Performance Management: Support the team in meeting their goals and conduct continuous performance monitoring and evaluation.
- Manage and plan the technical team leave plans.
Other Duties:
- Perform any other duties as reasonably assigned by the management that align with the employees skills qualifications and the overall purpose of the role.
Requirements
- Diploma/Degree in Telecommunications Information Technology or a related field
- 4-5 years hands on experience as a field technician in telecommunications particularly in fiber optic installations and maintenance
- CCNA CCNP certification is desired.
- A hands-on experience with the following is a must: Routing Switching and GPON Technology.
- Experience with Wired Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Knowledge and experience in reading analyzing and interpreting periodical reports and technical procedures.
Maintain standards of conduct
Be respectful
Be flexible
Demonstrate sound work ethics
Strong interpersonal skills
Good organizational skills
Good attention to detail
The flexibility and willingness to learn
The ability to work individually or as part of a team
The ability to work accurately with attention to detail
Ability to prioritize and manage different tasks at once
Excellent interpersonal and customer-facing skills
Strong communication skills both written and verbal
Experience in handling technical support involving internal systems and customer devices.
Required Skills:
Education and Experience: 4-5 years hands on experience as a field technician in telecommunications particularly in fiber optic installations and maintenance A hands-on experience with the following is a must: Routing Switching and GPON Technology. Experience with Wired Wireless Point-to-Point and Point-to-Multipoint technologies is desirable Knowledge and experience in reading analyzing and interpreting periodical reports and technical procedures. Behavioral Competencies: Maintain standards of conduct Be respectful Be flexible Demonstrate sound work ethics Strong interpersonal skills Good organizational skills Good attention to detail The flexibility and willingness to learn The ability to work individually or as part of a team The ability to work accurately with attention to detail Ability to prioritize and manage different tasks at once Excellent interpersonal and customer-facing skills Strong communication skills both written and verbal Experience in handling technical support involving internal systems and customer devices.
Required Education:
Diploma/Degree in Telecommunications Information Technology or a related field CCNA CCNP certification is desired.
Company Industry
IT Services and IT Consulting
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