BI Customer Success
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a proactive and detail-oriented professional to enhance customer experience by optimizing operational processes and driving efficiency across regions.
Key Responsibilities:
- Manage and optimize operational processes that support customer interactions ensuring efficiency and high-quality service.
- Support regional teams to:
- Execute an optimized onboarding and implementation process (setup and integration).
- Understand products/services and use them effectively.
- Streamline workflows related to customer support billing renewals and escalations.
- Coordinate with internal teams (Sales Support Finance) to resolve issues promptly.
- Provide insights to improve processes and overall customer experience.
- Identify bottlenecks in customer-facing operations and propose solutions.
- Suggest and implement process enhancements to drive continuous improvement.
Qualifications :
- Operational Excellence: Proven ability to manage and optimize processes for efficiency and quality.
- Customer Focus: Strong empathy problem-solving skills and clear communication to ensure exceptional customer experience.
- Technical Knowledge: Familiarity with ticketing tools and basic data analysis.
- Cross-Functional Collaboration: Ability to work effectively with Sales Support Product and other teams.
- Proficiency in Excel for reporting and analysis.
- Knowledge of database tools such as MS Access and Power BI.
- Project Management Skills: Experience managing enterprise client onboarding coordinating multiple functional areas and liaising directly with customers to ensure a smooth and efficient process.
Additional Information :
- Flexible working model after the first month of working from the office will be hybrid
- Great place to work: central and modern office
- Opportunities to learn: budget every year for training languages platform e-learning platform dedicated development program
- Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field
- Health care
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Accounts Receivable
- Brand Management
- Apache Web Server
- High School
- HSSE
About Company
Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.With 75 years of experience, ... View more
