L1 IT Customer Support with French and English Part-time

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution YOU are our future colleague! And youll also be considered a hero when you solve our customers challenges. 

What well achieve together:

• Provide accurate and optimal IT solutions via telephone e-mails or chat; 
• After an effective training period you will be able to troubleshoot different issues (office windows outlook internet specific applications hardware); 
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; 
• Follow-up the existing back-log; 
• Comply with projects performance indicators; 
• Communicate with other designated teams and escalate complex issues. 

Qualifications :

Requirements:

• Spoken languages: fluent French and English (B2/C1); 
• Technical college or universityis not mandatory as necessary training will be ensured; 
• Previous customer support experience is an advantage; 
• Excellent customer service abilities: client orientation active listening and interpersonal skills; 
• Ability to work in a dynamic environment and to multitask; 
• Availability to work in shifts (4h/day);

Technical Skills:

• Basic knowledge or strong interest in learning of Windows OS and Microsoft Office tools (Outlook Teams Excel OneDriveSharePoint)
• Familiarity with basic networking concepts (IP VPN connectivity)
• Use of remote access tools 
• File system navigation password reset and basic printer setup
• Understanding of ticketing flow and importance of proper documentation
• Entry-level knowledge or strong interest in learning: Active Directory network troubleshooting enterprise applications

Soft Skills:

• Availability and punctuality
• Strong communication and active listening skills
• Customer-oriented mindset and empathy
• Patience in user interactions
• Teamwork and collaboration abilities
• Logical thinking and structured problem-solving
• Curiosity and technical instinct  willingness to understand how systems work and to troubleshoot through reasoning

Additional Information :

What we offer:

• Permanent contract
• Central building offices with an excellent view of the city top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Expense account for holidays
• Fruits on the house

What about choosing much more than a job #AJobThatMakesSense

All our positions are open to people with disabilities

All our positions are open to people with disabilities

Remote Work :

No

Employment Type :

Part-time