Customer Journey Expert Open BankingPlatform ProductService Manager ING Hubs RO
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Discover ING Hubs Romania
ING Hubs Romania offers 130 services in software development data management non-financial risk & compliance audit and retail operations to 24 ING units worldwide with the help ofover2000 high-performing engineers risk and operations professionals.
We started out in 2015 as INGs software development hub then steadily expanded our range to include more services and we provide borderless services with bank-wide capabilities andoperatefrom two locations: Bucharest and Cluj-Napoca.
Our tech capabilitiesremainthe core of our business with more than 1800 colleagues active in Dataand AnalyticsTechTech Foundation andChannelsRetail Core Banking and Architecture andGlobal Products and Technology Services.
We enjoy a flexible way of working and a highly collaborative environment where fair and constructive feedback is encouraged.
For us driver of our are guided and rewarded by a shared desire to make the world a better place one innovative solution at a time. Our colleagues make it their job to do impactfulthingsand they love doing it in good company. Do you
The Mission
You will own and grow INGs Open Banking API Platform endtoend. This includes managing the developer portal API catalogue governance standards onboarding journeys operational service quality and ecosystem adoption. You act as the spider in the web aligning product technology risk compliance and country organizations to deliver a secure compliant scalable platform for real-time financial services.
You report hierarchically to the IT Area Lead (ITAL) and functionally to the Product Lead working closely with squads Product Area Leads architects risk functions and API-producing domains such as Payments and Lending.
Your day to day
Platform Product Management
- Own the roadmap for the API catalogue and developer portal improving discoverability usability and developer experience;
- Lead API onboarding for internal and external consumers ensuring frictionless access and regulatory compliance;
- Drive adoption and reuse of APIs across countries business lines partners and third-party developers;
- Monitor product performance usage reliability and ROI; translate data and user feedback into improvements;
- Governance & Architecture;
- Develop and enforce API governance including naming standards documentation quality versioning and deprecation policies;
- Facilitate API design reviews and ensure alignment with architectural and security standards;
- Promote standardization and reusable patterns across the organization.
Service Ownership
- Manage service operations SLAs and incident resolution across API producers and consumers;
- Monitor volumes performance and control standards; report insights to PSS leadership and service stakeholders;
- Lead service review meetings and steer continuous improvement;
- Ensure compliance with PSD2 GDPR eIDAS and ING internal risk frameworks.
Ecosystem Development
- Evangelize Open Banking capabilities internally and externally;
- Support onboarding enablement training and documentation for ING teams and external developers;
- Explore new opportunities such as AI-powered APIs and event-driven integrations.
What youll bring to the team
- 5 years of experience as a Product Manager Product Owner Service Owner or Platform PM within technology developer platforms or APIs;
- Strong understanding of REST/JSON APIs API gateways developer portals lifecycle governance and platform telemetry;
- Experience balancing product strategy with operational excellence (SLAs incidents compliance);
- Ability to work with Risk Legal Compliance Tax and Architecture in regulated environments;
- Excellent communication skills enabling you to effectively influence and collaborate with global teams and senior stakeholders even without direct authority;
- Data-driven mindset with experience in API analytics adoption metrics and Dev optimization;
- A Masters degree (or equivalent experience);
- Excellent command of English.
If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it read theprivacy noticeson ourwebsite(make sure to scroll until you reach the Data Protection section/ Candidates tab).
Required Experience:
Manager
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
