Reservations Sales Agent

As part of Sofitel you help create memorable experiences for our guests from the very first interaction. Every conversation reservation and touchpoint is a chance to share our signature joie de vivre and the elegance of French-inspired this role youll ensure each experience is smooth welcoming and reflective of our luxury values delivering service that is polished thoughtful and truly enjoyable.

• Embody the highest expression of luxury service offering a warm intuitive and personalised welcome to every guest. Serve as a true ambassador of Sofitel reflecting A Passion for Excellence the Essence of Plaisir and the Spirit of Openness in all you do.
• Begin your journey with Sofitel Luxury Training immersing yourself in the philosophies rituals and service artistry that define our brand.
• Expertly manage group FIT and corporate reservations ensuring each booking is handled with precision care and adherence to our refined reservation standards.
• Serve as the elegant first point of contact answering calls within three rings using our signature Sofitel greetinggracious confident and impeccably polishedwhile following RESAvision guidelines and capturing every essential detail.
• Action all reservations promptly and flawlessly ensuring every request is processed within two hours to maintain our seamless service flow.
• Maintain perfectly organised reservation records ensuring all information is filed with the same attention to detail expected of a luxury environment.
• Take full ownership of each inquiry ensuring guests feel supported anticipated and valued from the very first moment.
• Craft refined brand-aligned correspondence ensuring all outward communication reflects Sofitels sophistication and referring any unusual requests to the Reservations Sales Manager.
• Assist with the upkeep of our rate manual contributing to the accuracy and clarity of the information that guides our business decisions.
• Ensure our systems remain impeccably updated reviewing and adjusting rates in the computer system to guarantee precision and consistency.
• Adhere to all published rate structures from RESAweb and other approved sources with any exceptions managed through the Reservations Manager.
• Adopt a confident and proactive luxury sales approach maximising occupancy and revenue while ensuring every guest interaction exudes graciousness and value.

Qualifications :

• Previous experience in a luxury hotel hospitality or high-end customer service environment is preferred.
• Strong communication skills both verbal and written with a natural ability to engage and build rapport with guests.
• Exceptional attention to detail and organisational skills to manage multiple reservations and inquiries with accuracy.
• Comfortable working with reservation systems and Microsoft Office applications.
• A proactive positive and guest-focused attitude always seeking to enhance the guest experience.
• Ability to work in a fast-paced environment while maintaining composure professionalism and discretion.

Additional Information :

If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know. 

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.

Remote Work :

No

Employment Type :

Full-time