Transit IT Specialist

Shreveport, LA - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Transit IT Specialist
Division: Administration
Reports To: Transit IT Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

Transit IT Specialist

Tier 1 Technical Support

Provide first-level technical support for hardware software mobile devices network connectivity and user account issues

Log track and resolve support tickets in a timely manner

Assist employees with workstation setup password resets and peripheral installation

Escalate complex issues to the Director of IT when necessary

Onboard Bus Technology

Assist with installation configuration and maintenance of onboard bus computer systems including:

CAD/AVL systems

Farebox/Validator equipment

Cameras and DVR systems

Wi-Fi routers and modems

GPS and telematics hardware

Perform basic diagnostics for malfunctioning equipment and coordinate repairs

Document equipment status serial numbers configurations and updates

Qualifications

High school diploma or equivalent (Associate degree in IT preferred)

1 year of experience in IT support help desk or related technical field

Basic understanding of Windows operating systems Microsoft 365 and networking fundamentals

Ability to diagnose common hardware/software issues

Physical Requirements

Ability to lift up to 50 lbs

Ability to enter/exit buses crouch and work with small hardware components

Occasional exposure to outdoor weather and garage environments

IMPORTANT INFORMATION

All positions are Safety Sensitive and require pre-employment drug testing; background checks; clean driving records and applicants must be able to work flexible shifts.

Require that applicants have no more than two (2) moving violations in the past five years and no convictions of a serious traffic violation (i.e. DWI driving with a suspended canceled or revoked license) in the past five years.

SporTran is an Equal Opportunity Employer. SporTran provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements SporTran complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Compensation & Benefits

SporTran offers an excellent fringe benefits package which includes:

Health Dental and Vision Insurance
401K Match
Health Care Flexible Spending Account
Short and Long Term Disability Insurance
Accidental Death and Dismemberment Policy for salaried employees
Company-Paid Term Life Insurance
Paid Vacation
Personal Days
Sick Days
Paid Holidays
Funeral Leave
Jury Duty wage reimbursement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Required Experience:

Job Title: Transit IT Specialist Division: Administration Reports To: Transit IT Manager ESSENTIAL DUTIES AND RESPONSIBILITIESTransit IT SpecialistTier 1 Technical Support Provide first-level technical support for hardware software mobile devices network connectivity and user account issues Log t...