Data Analytics & CRM Lead

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

The Data Analytics & CRM Lead will be in charge of coming up with putting into action and improving data analytics and customer relationship management projects. This job includes making sure that analytics tools are used correctly to drive business growth and improve customer engagement as well as overseeing data-driven decision-making and designing CRM workflows.

Key Responsibilities:

Create and carry out the companys data analytics and CRM plans to help the business reach its goals.

Be in charge of designing setting up and improving CRM systems and analytics platforms.

Work with teams from different departments (like marketing sales IT and customer service) to figure out what analytics and CRM needs you have.

Make sure that the processes for collecting cleaning and validating data are done correctly to keep the data accurate and complete.

Look at customer data and come up with useful insights that can help shape business plans.

Make and keep up dashboards reports and KPIs for the top management.

Make sure you follow the rules and best practices for data privacy.

Give training to your internal teams on how to use the CRM and analytics systems.

Always look at and use new technologies tools and methods to improve analytics capabilities.

Necessary Qualifications:

A bachelors degree in data science computer science statistics business or a related field (a masters degree is better).

More than five years of experience in data analysis CRM management or similar jobs

Proven knowledge of CRM platforms like Salesforce HubSpot and Microsoft Dynamics

Being able to use data analysis tools and languages like SQL Python R Tableau and PowerBI

A good understanding of data governance data privacy laws and best practices

Great skills in leadership communication and getting along with others

Showed that they could turn business needs into technical solutions

Pay per year: $115000 to $160000.

Benefits:

Full health dental and vision insurance

401(k) plan with Company match

A lot of paid time off (PTO) and paid holidays

Work arrangements that are flexible like working from home or in a hybrid setting

Help with professional development and paying for college tuition

Insurance for life and disability

Programs for the health of employees

Bonuses for good work