Marketing Customer Support Italian + English

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Marketing Customer Support Italian English

Start Date: 29 January 2026

Location: Lisbon Portugal

Work Model: OnSite

Employment Type: Full-time

About the Role

You will provide B2B support to the companys advertisers helping them succeed with digital advertising products. This position involves endtoend product troubleshooting operational support and client education across email and chat channels. Candidates must be comfortable working in a fast-paced digital environment and have hands-on experience in paid campaign management.

Work Schedule

Initial schedule (12-hour hoop period):

Monday to Sunday 07:00 to 19:00

Two fixed shifts:

07:00 16:00

10:00 19:00

Later schedule (date to be confirmed by the client):

24/7 operation Monday to Sunday

Rotative shifts

2 rotating days off per week

Salary & Benefits

Base Salary: 1000 (paid over 14 months)
Complexity Bonus 11 months: 200 (paid over 11 months)

Meal Allowance: 7.23/day (increases to 7.63/day from 01/01/2026 for all working days)

Key Responsibilities

Provide B2B customer support and endtoend product troubleshooting for digital advertising products via email and chat.

Take an active role from the start in identifying initiatives to improve overall service and user experience.

Collaborate with inhouse Product Operations and Engineering teams to resolve all types of queries (generic technical or product-related).

Ensure high-quality service delivery that drives Customer Satisfaction and meets service levels across channels.

Maintain clear and timely communication throughout the case journey.

Educate advertisers on product features common issues and best practices in collaboration with technical specialists.

Contribute to productivity improvement and resolution-time efficiency.

Requirements

Mandatory experience in paid campaign management.

Degree in Marketing or a related field.

Experience in Digital Marketing.

Experience in a Contact Centre or service program for an Advertising Tech company.

Strong familiarity with social media platforms and a basic understanding of digital advertising.

Strong customer service mindset.

Ability to work both independently and as part of a team.

Fluency in Italian and English.