MANAGER INFORMATION TECHNOLOGY OPERATIONS & INFRASTRUCTURE
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
COMPANY OVERVIEW:
Our client a Karachi-based State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI) seeks to appoint an experienced professional for the following role:
Job Role
As the Manager IT Operations you will be responsible for ensuring the secure stable and efficient operation of all technology systems and infrastructure supporting the EMIs digital payment ecosystem. The role oversees data center management networks servers applications and production systems ensuring compliance with SBPs regulatory and technology risk management frameworks.
Key Responsibilities
- System & Infrastructure Management - Ensure stable scalable and secure operation of all production systems (servers databases networks applications). Monitor performance usage capacity; plan for upgrades patching scalability. Manage daytoday operations: endofday jobs batch processing overnight jobs backups
- Operational SLAs Monitoring & Reporting - Define and monitor operational SLAs (system uptime incident response support ticket resolution. Set up robust monitoring tools dashboards for performance errors anomalies. Produce periodic reports to senior management and SBP (where required) on system performance incidents compliance status
- Vendor & Outsourced Services Oversight - Manage vendors / service providers providing infrastructure / cloud / hosting / support. Ensure contracts incorporate SBP compliance requirements (security data protection audit location of data). Monitor vendor performance SLAs security
- Capacity Management & Infrastructure Planning - Forecast capacity needs (storage processing network) based on growth. Manage procurement hardware/software lifecycle. Budgeting and cost control for IT operations
- Support & Incident Management - Oversee incident detection classification resolution rootcause analysis. Establish escalation paths. Ensure minimal downtime and customer impact
Education
- Minimum 16 years of education preferably a Masters degree in Information Technology or a related field from an HEC-recognized or equivalent foreign institution.
Experience
- Minimum 5 years of relevant experience in technology roles ideally in a tech startup fintech or digital-first organization
- Experience in a bank EMI Fintech or regulated financial institutions and growth functions is preferred
Requirements
- Collaborative Execution Experience managing multi-stakeholder campaigns especially in coordination with external partners and retail-facing brands
- Team Management & Skills - Build lead mentor IT operations team. Ensure appropriate qualifications and fit & proper standards for Key Executives (may apply to senior roles in operations). Ensure training awareness (especially for security regulatory compliance)
- Agility & Entrepreneurial Mindset Thrives in a fast-paced startup setting with a bias toward action and innovation
Age
The candidate should preferably be not more than 35 years of age as of last date of submission of application.
If you have the required experience and educational qualification to take up the challenging role you are requested to apply by December 15th 2025 at Only shortlisted candidates will be contacted.
Key Skills
- Business Process
- SQL
- Active Directory
- Information Technology
- Database
- Information Security
- Infrastructure
- ITIL
- Project Management
- Internet
- ERP
- Backup
- Setup
- hardware
- Technical Support
