Senior Marketplace Operations Specialist

Role Overview

TriVA Global is seeking a Senior Marketplace Operations Specialist (Brand Acquisition & Onboarding) to support marketplace launch and growth initiatives for our clients. This role requires a hands-on professional who can independently manage brand onboarding product listings campaign setup and launch-phase operational support with minimal supervision.

The ideal candidate is execution-driven process-oriented and thrives in a fast-paced startup and agency environment ensuring smooth onboarding and operational readiness for brands across marketplace platforms.

Key Responsibilities

1. Brand Onboarding & Marketplace Operations

• Manage end-to-end onboarding of brands onto assigned marketplace platforms.
• Upload review and manage product SKUs including titles descriptions pricing images and categorization.
• Coordinate with brands to collect required documentation assets and product information.
• Ensure all brand profiles and product listings meet marketplace quality compliance and launch standards.
• Identify and resolve onboarding issues to ensure timely go-live.

2. Campaign Setup & Management

• Set up and configure brand campaigns in alignment with defined marketplace campaign structures.
• Ensure campaigns are accurately configured tested and launched within agreed timelines.
• Provide basic operational support and troubleshooting for active campaigns.
• Coordinate campaign launches with onboarding schedules and platform requirements.

3. Social Media & Launch Support

• Support execution of social media activities during platform and brand launch phases.
• Schedule and publish content across relevant social media channels.
• Assist with basic engagement and community management during early-stage launch.
• Align social media execution with campaign timelines and onboarding milestones.

4. Process Ownership & Coordination

• Work independently with minimal hand-holding once onboarded and trained on SOPs.
• Follow defined onboarding and campaign workflows while suggesting process improvements.
• Coordinate closely with TriVA Global Project Manager to align priorities deliverables and timelines.
• Proactively flag risks operational gaps or delays and propose practical solutions.

5. Reporting & Performance Tracking

• Maintain accurate tracking of onboarded brands listed products and launched campaigns.
• Share regular status updates on progress blockers and next steps.
• Support basic performance and operational reporting to enable informed decision-making.

Required Skills & Experience

• Bachelors degree in Business Marketing or related field.
• 24 years of experience in marketing operations marketplace operations or digital marketing execution.
• Strong hands-on experience with product listing campaign setup or platform-based operations.
• Solid understanding of social media platforms and content execution (execution-focused not strategy-heavy).
• Proven ability to manage multiple tasks independently and meet deadlines.
• Strong communication skills for coordinating with brands and internal stakeholders.
• Comfortable working in a startup agency or fast-paced operational environment.

Preferred (Nice to Have)

• Experience working with e-commerce or marketplace platforms.
• Familiarity with SOP-driven workflows and reporting structures.
• Exposure to launch-phase or early-growth projects.