Front Office Supervisor (Overnight) Hilton Chicago O27Hare Airport

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• $250 discount on parking in C Lot
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
  The Go Hilton travel discount program
• Supportive Parental Leave
• Matching 401(k)
• Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15%discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high-school com literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards pro

* Available benefits may vary depending upon property-specific terms and conditions of employment

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Hilton Chicago OHare Airport hotel is looking for a Front Office Supervisor (overnight) to join their Front Office team!

Located on the grounds of Chicago OHare International Airport with an underground walkway to Terminals 1 2 and 3 plus a shuttle to Terminal 5.

The ideal candidate will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.

Shift: This is a full-time opportunity which requires availability to work overnight shifts along with weekends and holidays.

Pay: $20.00 per hour

The Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• $250 discount on parking in C Lot
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
  The Go Hilton travel discount program
• Supportive Parental Leave
• Matching 401(k)
• Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15%discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high-school com literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards pro

* Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing

As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule assign daily work lead pre-shift meetings inform and train team members
• Monitor observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

EOE/AA/Disabled/Veterans