Operations Shift Supervisor

Warehouse Operations Shift Lead

Department: Operations

Reports to: Operations Manager

Position Summary

• The Shift Lead is responsible for supporting daily warehouse operations through a hybrid leadership structure. This role functions as an Area Manager working directly with the PHL Warehouse Manager to manage workflows oversee specific operational areas and execute hands-on tasks.

• The Shift Lead plays a key developmental role within the warehouse leadership team and serves as the second-in-command to the PHI Warehouse Lead. This position is essential to maintaining continuity quality throughput and accountability across the afternoon and evening hours.

Essential Duties and Responsibilities

• Work closely with the PHL Warehouse Manager to prioritize and manage daily workflows across assigned operational areas.
  
  

• Execute hands-on warehouse tasks including receiving putaway picking packing inventory control replenishment and cycle counts.

• Support Get to Zero by ensuring all orders returns and refurbishments are completed and products are in their designated locations by the end of the day.

• Assist in coordinating inbound and outbound logistics to ensure timely processing of deliveries and returns.

• Monitor accuracy throughput and SLA adherence within assigned areas addressing issues promptly.

• Maintain an organized safe warehouse environment ensuring all itemsincluding RTM materialsare correctly logged and stored.

• Resolve operational roadblocks quickly and escalate when needed.

• Identify process gaps and contribute to continuous improvement initiatives led by the Warehouse Lead

• Direct team members to complete remaining orders returns and quality checks to ensure end-of-day Get to Zero goals.

• Manage area workflows task assignments and resource allocation to maintain operational momentum.

• Oversee adherence to SOPs quality standards and safety requirements across all activities.

• Address and resolve escalations operational exceptions and workflow bottlenecks in real time.

• Ensure accurate documentation QC procedures and compliance with established processes.

• Provide end-of-day reporting and handoff notes to the PHI Warehouse Lead and next-day leadership.

• Serve as the evening escalation point for cross-functional partners (Support Procurement Engineering Accounts) as necessary.

Qualifications

• Ensure consistent adherence to SOPs across all shifts modeling best-practice behaviors for associates.

• Assist in identifying opportunities to improve quality accuracy and efficiency across warehouse processes.

• Monitor and document QC activities and ensure corrective actions are implemented appropriately.

• Participate in projects aimed at improving KPIs such as accuracy throughput SLA performance and inventory integrity.
  
  

Physical Requirements

• Able to lift up to 50lbs

• Able to stand for long periods of time with frequent movement around various warehouse locations