Front Desk Associate Medical Office

Medical Front Desk Associate (Full-Time)

Southwest Florida Proton

Location: Fort Myers Florida
Employment Type: Full-Time
Work Schedule: Day shifts; may include evenings rotating schedules and occasional weekends based on operational needs

Position Overview

At Southwest Florida Proton our mission is patients first. The Medical Front Desk Associate is typically the first point of contact for patients families providers and visitors and plays a critical role in delivering a positive patient experience.

This position supports front desk operations within a professional outpatient oncology and proton therapy setting by managing patient intake scheduling documentation payments and medical records. The role requires strong customer service skills attention to detail and the ability to manage multiple responsibilities in a fast-paced clinical environment while maintaining strict compliance with HIPAA and organizational standards.

About Us

Southwest Florida Proton is a specialized outpatient oncology and proton therapy practice serving patients throughout Southwest Florida and surrounding regions. We are part of a physician-led organization aligned with similar radiation oncology practices and are committed to delivering compassionate high-quality patient-centered care in a professional clinical environment.

Essential Duties and Responsibilities

Front Desk & Patient Experience

• Greet patients families vendors and visitors in a professional compassionate and respectful manner.
• Serve as the first point of contact and help ensure a welcoming and supportive patient experience.
• Answer incoming calls and make outgoing calls to patients providers and external facilities as needed.
• Communicate with patients regarding appointments visit expectations and administrative matters directing clinical questions to appropriate staff.

Patient Intake Registration & Scheduling

• Perform comprehensive patient intake including verification and documentation of demographics insurance information consent forms and required medical forms.
• Schedule reschedule and confirm appointments according to provider availability and clinical protocols.
• Review patient histories and charts for completeness and route concerns or missing information appropriately.
• Check patients in and out efficiently to support smooth patient flow.

Medical Records & Documentation

• Request collect and receive external medical records and supporting documentation.
• Review records for completeness and accuracy prior to processing.
• Scan upload index and maintain medical records within the electronic medical record (EMR) and practice management systems.
• Compile and manage patient documentation to ensure proper flow of information for all patient records and history.
• Make appropriate notations and journal entries in the EMR as required.

Payments & Administrative Support

• Collect copays and other patient payments in accordance with organizational policies.
• Accurately document payments and related information.
• Assist with referrals authorizations and insurance-related documentation as directed.
• Maintain organized workspaces patient waiting areas and common areas.

Compliance & Professional Responsibilities

• Maintain strict adherence to HIPAA privacy and confidentiality standards.
• Follow organizational policies procedures and regulatory requirements.
• Collaborate effectively with providers clinical staff and administrative team members.
• Demonstrate professionalism reliability and accountability in all interactions.

Qualifications & Experience

• High School Diploma or GED required.
• Minimum of one (1)two (2) years of experience in a medical office setting preferred (oncology or specialty practice a plus).
• Experience making direct contact with physicians or outside facilities to request medical records and information preferred.
• Experience using electronic medical record (EMR) and practice management systems required.
• Knowledge of medical terminology and HIPAA regulations required.
• Strong customer service phone and interpersonal skills.

Knowledge Skills and Abilities

• Excellent time management and multitasking abilities.
• Strong organizational and planning skills with high attention to detail.
• Clear verbal and written communication skills.
• Service-oriented mindset with strong social perceptiveness.
• Ability to prioritize tasks in a fast-paced healthcare environment.

Physical Requirements

• Ability to sit stand walk and move throughout the workday.
• Ability to use standard office equipment including computers phones scanners and copiers.
• Ability to lift up to 25 pounds occasionally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Work Environment

• Outpatient oncology and proton therapy clinical setting.
• Frequent interaction with patients families and healthcare professionals.
• Adherence to safety infection control and privacy protocols is required.

Benefits

• Competitive compensation
• Health dental and vision insurance
• Retirement plan options
• Paid time off and holidays

Equal Opportunity Employer Statement

Southwest Florida Proton is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other status protected by applicable law.

Apply Today

Candidates interested in medical office Front Desk jobs in Fort Myers FL within a specialized oncology and proton therapy setting are encouraged to apply.