Join a Team Thats Passionate About Making Lives Better!

At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!

What Youll Do:

Location:

The role will be on a hybrid working basis - at least 3x per week in our Barrie office.

Salary:

Starting salary range between CAD 55000 - 65000 (Depending on Experience).

The Role:

• Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPIs)

• Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded

• Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated

• Recommend hiring transfer promotion or dismissal of staff as is appropriate

• Deal with clients in a professional and appropriate manner in accordance with the Companys Mission Statement and Company Policy

• Maintain accurate records of employee and client performance data including but not limited to performance reviews quality audits attendance records disciplinary documentation productivity and billing reports

• Champion company core values and other company programs to engage and motivate our employees

• Other duties as assigned

This job posting is for an existing vacancy.

What Were Looking For:

Experience

Collections experience of at least 3 years

Bilingual in French would be desirable but not required

Previous experience in an Team Leader position is required

Previous experience in a leadership or managerial role required

5 years experience in an Operations Manager role or equivalent external experience

Minimum High School Diploma or equivalent is required

Certificates/Licenses

Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions if required.

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

Why Join Us

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.

• Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.

• State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in peoples lives!

Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

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LinkedIn: Bill Gosling Outsourcing

Website applying to this position you acknowledge that you have read and understood Bill Gosling Outsourcings and consent to the collection use and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.

Bill Gosling Outsourcing Where your career thrives!