IT Operations Analyst
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Job Location:
Salary:
Experience Required:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Contractual
The IT Operations Analyst reports to the IT Operations Manager. Assist the local plant and other sites within the company in setting up modifying and maintaining endpoint devices through technical support. Including but not limited to support for all PCs Macs mobile phones and various printers. Keep track of IT support request queue and aim to have a first-call resolution. Lead assist or be a member of IT projects as assigned which could include Active Directory ERP and local plant projects.
Responsibilities:
Manage IT Support for the local plant and offer remote support for other sites
Maintenance and installation of PC/MAC desktops and laptops plus printer support
Maintenance and installation of approved desktop/laptop software and other peripherals
Collaborates with global leaders and teams to follow corporate standards across all levels of plant infrastructure
Ensure implementation of global practices and standards
Perform on-site installation of equipment based on requests. Provide on-site as well as phone support based on business requests
Work within Active Directory modifying and creating user accounts
Troubleshoots IT hardware software and basic network issues at various sites
Configure and deploy IT hardware equipment such as printers PCs phones and scan guns
Communicates to plant management vendor onsite visits service outages and planned hardware/software deployments
Attends scheduled staff meetings with Support and IT teams
Follow and maintain hardware and software standards
Utilize monitoring systems for potential or realized outages. Resolving or reporting as necessary
Ability to be on call in a rotation to resolve off-hour support situations requiring immediate attention
Adhere to ticket monitoring system and strive for a first call resolution
Qualifications:
Experience in managing Windows computers including software installation and resolution of issues
Self-motivated and capable of working with minimal supervision/direction
Experience configuring/troubleshooting issues and deploying IT hardware such as printers PCs and scan guns
Experience working independently as well as in a team setting
Basic understanding of networks and administration with knowledge of TCP/IP DHCP and DNS
Strong analytical skills
Effective communication and collaboration skills
Required Skills:
IT Services IT Support
Company Industry
IT Services and IT Consulting
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
