Walk in Drive Customer Care Executive 8 Dec Vikhroli

We are pleased to announce awalk-in interviewfor the role of Customer Care Executive (Call centre)- Vikhroli atRentokil PCI a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in afast-paced technology-driven environment.

Walk-in Interview Details:

• Date:8th Dec 2025
• Time:11:00 AM to 4:00 PM
• Venue:RentokilPCI 301 3rd Floor L D Building Mehra Industrial Estate L. B. S. Marg Vikhroli West Mumbai Maharashtra 400079
• Contact: Prachi Kadam -
• Shared CV on Email:

Role - Executive/Senior Executive Customer Care

Noted:

• Applicants must be comfortable with a third-party payroll.
• Salary: 20000 - 22000 per month (gross)
• Good communication skills are preferred.
• Seeking immediate joiners.
• Experience: 0 to 1 year (Graduate freshers from the 2024 or 2025 batch are welcome to apply).

About the Role:

• The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
• The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Must handle complaints provide appropriate solutions for customers and follow up to resolve any issues their customers experience.
• Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
• Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
• Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
• Needs to achieve monthly sales collection targets

Key Result Areas:

• Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
• Ensure to maintain CRM quality standards in each customer communication.
• Adhere to the benchmark & SOP prescribed in the training.
• To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

• Attentiveness.
• Excellent telephone skills
• Clear communication skills
• Ability to use positive language.
• Time management skills and Good Typing speed
• Good interpersonal skills and ability to work with internal & external team
• Data Analysis

Requirements

Educational Qualification / Other Requirement:

• Any graduate fresher can apply for this role
• Certifications in data entry will be an added advantage

Educational Qualification / Other Requirement:

• Graduation
• Liking for Telesales

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI

• Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
• Service
• Relationships
• Teamwork
• Responsibility