Rep II, Customer Service Representative Voice
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing maintaining and enhancing customer business through contract administration customer orders and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing medical reimbursement and/or other services by acting as a liaison in problem-solving research and problem/dispute resolution
Responsibilities:
- Serves patients over the phone with either New or Existing customers for diabetes testing supplies and related products.
- Manages and maintains moderate call volume per day combined inbound and outbound calls.
- Provides excellent customer service while obtaining patient demographics and other necessary details needed for helping the patient fulfill their order
- Determines patients needs and offers products and services as applicable.
- Ensures accurate and appropriate protocol is followed with each call (e.g. following script obtaining patient demographics and insurance information).
- Demonstrates confidence and clarity with each call to close sales and maximize upsells. Meets daily and weekly performance goals.
- Works closely with other departments and physician support teams to confirm patient orders are eligible for shipment.
- Complies with HIPAA rules appropriately safeguarding PHI or other private & confidential information.
- Maintains accurate and detailed notes in the company system.
- Adapts quickly to frequent process changes and improvements
- Is reliable engaged and provides feedback to improve processes and policies.
- Attends all department team and weekly company meetings as required.
- Appropriately routes incoming calls when necessary.
- Meets patient service quality standards.
- Embraces and exemplifies the Cardinal Health values:
Invites Curiosity Builds Partnerships Inspires Commitment Develops Self and Others
Qualifications
- 1 year voice experience
- SHS Grad or completed at least 2 college
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.
To read and review this privacy notice click here
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Cardinal Health improves the cost-effectiveness of healthcare. We help focus on patient care while reducing costs, enhancing efficiency and improving quality.
