General Manager Operations Corporate Travel

PROFILE

Excellent communication and comprehension skills

Good business writing skills

Exposure and experience in working with the Airline Market

KEY SKILLS Excellent comprehension skills

Ability to work with speed & accuracy under pressure

Effective decision-making skills

Prioritizing & organizing

Email writing skills

Good written communication skills

Ability to sustain pressure and think strategically to grow the account

Job Description

Operational Management:

Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements.

Monitor performance metrics and implement strategies to improve productivity quality and client satisfaction

. Ensure adherence to established policies procedures and service level agreements (SLAs).2.

Team Leadership and Development:

Lead mentor and develop Operations leaders and staff fostering a positive and collaborative work environment.

Conduct regular performance reviews for Senior leadership provide feedback and create development plans for team members.

Client Relationship Management:

Serve as the primary point of contact for clients addressing any issues or concerns promptly and professionally.

Build and maintain strong client relationships to ensure long-term satisfaction and retention

. Regularly communicate with clients to provide updates on performance and discuss potential improvements.

Strategic Planning and Execution:

Develop and implement operational strategies to achieve business goals and drive continuous improvement.

Collaborate with executive management to set objectives and develop plans to achieve them.

Identify opportunities for process optimization and cost savings.

Compliance and Risk Management:

Ensure compliance with all regulatory requirements and internal policies.

Identify and mitigate operational risks to protect the company and clients.

Conduct regular audits and implement corrective actions as needed.

Reporting and Analytics:

Prepare and present regular reports on operational performance client satisfaction and financial status

. Utilize data and analytics to identify trends make informed decisions and drive improvements.

Travel domain knowledge required

Good with MS office

Client management

Delivery of Service levels

Qualifications :

Qualifications

Matric - Graduate preferred

US 24/7 operation shifts

Experience working in Corporate Travel Accounts

Experience working on GDS system 

Additional Information :

Proven experience in a managerial role at a Senior executive Level/Head of role at least 5 years

Strong leadership communication and interpersonal skills.

Excellent problem solving and decision-making abilities.

Attention to detail.

Ability work work with stakeholders at a senior level

Remote Work :

No

Employment Type :

Full-time