Consumer Card Product Manager

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Consumer Card Product Manager

Term: 12 months

Location: Johannesburg South Africa

Division: Africa

Reports to: Head of Consumer Banking

Relevant experience: Credit card business Card payments Card operations

Mandatory requirements:

Based in Johannesburg
10 yrs experience in credit card and card payment business

PURPOSE OF JOB

Client is a South African bank seeking a dynamic and strategic individual to deliver the Consumer Card strategy (i.e. credit card) and boost the profitability of the Consumer Card this role the individual will not only drive business growth but also ensure that the company consistently exceed customers expectations

TASKS

Core Responsibilities and Accountabilities

Manage the Consumer card (i.e. credit) product lifecycle with high impact
Build and manage high quality product roadmaps based on business vision and strategy
Define business problems desired customer experience vision and product strategy
Analyse customer needs current market trends and potential partnerships from an ROI and build-vs.-buy perspective
Partner with teams to secure resources scope efforts set project priorities and milestones and drive onboarding and enablement of key products
Manage prioritization and trade-offs to ensure the right features are built with the right quality at the right time
Partner with the relevant teams to identify influence and project manage development of priority CVP enhancements and key channel requirements (i.e. landing page enhancements)
Identify the gaps and pain points in the existing processes and drive improvements
Deep dive on issues and develop solutions for short (tactical) and long term (strategic)
Strategize appropriate go-to-market and launch plans for key products in conjunction with Marketing
Collaborate with Segment teams to drive adoption and cross-sell of the Consumer product suite
Drive penetration of card products within Consumer sub-segments
Enable frontline with the necessary knowledge and support to right sell based on customer needs
Work with credit to drive efficiencies that support sales growth like optimising credit appetite driving immediate scoring and removing barriers to better support sales
Develop launch and grow alternative sales channels like digital/outbound
Optimise the customer lifecycle management and portfolio performance through campaigns etc.

KPIs

Financial Performance (card issuance growth spend growth)
Customer acquisition and engagement
Customer satisfaction and experience
Operational efficiency

Knowledge and Experience

Qualifications/ expectations required:

Bachelors Degree (or equivalent) in Commerce
Overall 5-10 years experience in banking or financial services with atleast 3 years in a management role
Experience in payments/card product management with a proven track record of developing and driving execution of product strategy as well as strong technical pre-sales and implementation skills
Experience owning/managing large program or projects
Proven success in overseeing all elements of the product development lifecycle
High effectiveness in managing cross-functional teams
Experience in delivering finely tuned product marketing strategies
Exceptional verbal and written skills

Mandatory Skills**

Prior experience in credit card product management financial services or credit card operations.
Experience managing the entire credit card product lifecycle from ideation and development to launch and post launch optimization
Familiarity with Agile frameworks for iterative product development and delivery
Ability to mange multiple projects simultaneously ensuring timely delivery and alignment with business objectives.
Experience developing and executing marketing campaigns to promote credit card products.
Ability to provide sales team with tools training and resources needed to sell the product effectively.

Job Title: Consumer Card Product Manager Term: 12 months Location: Johannesburg South Africa Division: Africa Reports to: Head of Consumer Banking Relevant experience: Credit card business Card payments Card operations Mandatory requirements: Based in Johannesburg10 yrs experience in credit card and...