Surveillance Manager

Job Summary:

Responsible for the day-to-day management of the Surveillance department including clandestine surveillance of all operations throughout the facility and property and producing accurate and timely reports. This role ensures the effective and discreet monitoring of all activities in and around the property to maintain security and operational integrity

Qualifications:

• Must be at least 21 years of age.
• College degree preferred.
• Five or more years of experience in Gaming Surveillance required with at least two years in a Supervisory/management capacity.
• A strong background in gaming and surveillance with demonstrated business communication organization and leadership skills required.
• Broad knowledge of cheating methods and proficiency in detecting cheating.
• Knowledge of current technology concerning casino surveillance.
• Knowledge of Iowa Tribe of Oklahoma Gaming Commission regulations required.
• Well versed in the laws and regulations that influence the casino industry.
• Excellent interpersonal customer service communication leadership team building and problem-solving skills required.
• Computer experience to include knowledge of word and excel.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Essential Job Functions:

• Serves as a leader for team members. Motivates team members by fostering teamwork team member engagement and open communication.
• Provides direction and support for all staff to achieve goals and objectives through the fair application of all policies and procedures.
• Prepares and/or assists in the preparation of annual budget and operation forecast; prepares regular and special reports; maintains necessary records and files.
• Directs the overall management of the surveillance monitor room.
• Ensures clandestine surveillance of the operations and conduct of the table games slot machines casino cage and audio/video recording of activities in the count rooms.
• Detects cheating theft embezzlement and other illegal activities in the casino count rooms slot booths and cashiers cage.
• Ensures accurate and verifiable information regarding surveillance is communicated accurately and timely in written form.
• Communicates with and notifies appropriate management and authority immediately upon the detection and recording of cheating theft embezzlement or other illegal or inappropriate activities.
• Facilitates the coordination between shift supervisors and related report/record keeping functions between shifts.
• Schedules employee work hours.
• Researches and formulates policies and procedures.
• Trains counsels and coaches assigned personnel in the performance of their duties; prepares and presents Performance Appraisal Reviews.
• Recommends and/or approves changes in the department including hiring promotion demotion and termination of personnel.
• Recommends wage and salary adjustments within established guidelines.
• Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.
• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
• Spends time interviewing selecting and training employees.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read write speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed professional appearance.
• Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical Mental & Environmental Demands:

• Must be able to sit or stand for long periods of time.
• Must be able to maneuver throughout all areas of the casino.
• Able to sit or stand for long hours observing several CCTV screens.
• Manual dexterity to operate VCRs monitors switches computers controllers and cameras.
• Able to bend stoop reach kneel twist and grip items when necessary.
• Excellent vision including peripheral vision.
• Must be able to give court testimony when necessary and write accurate and detailed reports.
• Must be able to work overtime and work different shifts on short notice.
• Must be able to read write speak and understand English.
• Must be able to work in areas containing secondhand smoke dust loud noises and bright lights.

Harrahs reserves the right to make changes to this job description whenever necessary.It is ourpolicyto provideequal employment opportunityto all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information or marital status. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.