intermediate application support

Position Description:

This is a central and dynamic position in which you will provide technical and functional support for applications used by trading and risk analysts based in New York. Strong communication and social skills along with knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining critical applications.
Technical Stack
UNIX SQL PYTHON JAVA KIBANA ELASTICSEARCH AUTOSYS

Your future duties and responsibilities:

Youll be part of an IT feature team (Development and Support) working closely with a trading desk. You will collaborate with the development team to provide the best services to traders and help prevent or resolve major production incidents. When you start your day youll perform a morning check to ensure Production is stable before the financial markets open.
Throughout the day you will:
-Maintain the user ticket backlog using Unity
-Handle direct contacts from users for live production incidents
-Apply problem-solving skills to troubleshoot and restore application functionality
-You will be exposed to key Production Support practices and gain financial domain knowledge from experienced professionals.
-At the end of the day you will carry out an evening check to ensure Production is stable before the Asian markets open.
What we do differently
In addition to day-to-day support you will have the opportunity to enhance your technical expertise by contributing to automation initiatives using Elasticsearch/Kibana scripting bots Autosys and related technologies.

Required qualifications to be successful in this role:

What does it take to get the job
-Weve learned that when the support team understands the technology our products are built with the quality of support significantly improves.

-Thats why we require team members to demonstrate a basic level of coding ability.
-To qualify for the role you must be able to write an SQL query and pass a basic coding challenge in a programming language you are familiar with.
In addition it is a plus if you have:
-5 years of experience as an application support analyst
-A bachelors degree in computer science engineering or equivalent experience
-A track record of delivering continuous improvements and automation initiatives
LANGUAGE: English French
You must be able to communicate effectively in English both orally and in writing as you will collaborate regularly with colleagues and partners in the United States.
Due to U.S. Federal Securities regulations applying to this position candidates will be required to undergo enhanced background screening including fingerprint collection by a third-party vendor designated by the Financial Industry Regulatory Authority (FINRA).


#LI-BZ1

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• English
• French
• AutoSys
• Java
• SQL
• Unix

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

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