USB Field Service Supervisor

Niskayuna, NY - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Purpose: The Field Service Supervisor works to plan organize direct and forecast for the field service team. This includes having a proactive approach to find new customers and increasing revenue for the company. Establishes relationships leads and communicates with the customers. Management of the technicians and lead are essential to the job.

Core Responsibilities:
Plans organizes directs and forecasts for the field service department to support USB customers and channel partners.
Follows policies and procedures making sure to document development goals and achievements.
Works to grow the business by taking proactive approaches to find new customers.
Makes data driven decisions and works with variable costs to increase revenue.
Acts as a relationship builder for the department and with customers.
Deals with the interfacing of large customers when needed.
Provides technical support to customers when complaints arise.
Develop procedures and work instructions associated with field service team responsibilities.
Works with the lead to plan and schedule the field service teams agenda to ensure there is coverage when and where it is needed.
Ensure documentation is compiled correct and timely for all service work completed.
Works with the Sales Team performing plant walk downs and coordination of commissioning and turn key installations.
Occasionally cover field service work when the schedule is full and unplanned jobs must be completed.

Qualifications & Requirements:
Associates degree required in a technical field preferred.
Experience in mechanical electrical and trade fields preferred.
Power Generation Plant Operations Coursework/Training preferred.
Demonstrated ability to lead a group and direct subordinates to accomplish tasks required.
Ability to read electrical schematics and piping & instrumentation diagrams required.
Excellent computer skills including Microsoft Word Excel PowerPoint and Outlook.
Experience in budget planning forecasting and administrative categories.
Experience and exposure in instrumentation and controls.
Possess supervisory organizational and leadership skills.
Ability to travel 25% of the time

Desired Characteristics:
High level of motivation to complete tasks and drive the success of the team.
Proficient communication skills both verbal and written to accurately describe problems and communicate with customers and cross-functionally within the organization.
High degree of flexibility.
Strong critical thinking and problem-solving skills with a left-to-right mentality.
Positive Ability to work effectively with colleagues and achieve shared goals.
Attention to details and accuracy in completing paperwork.

Required Experience:

Manager

Purpose: The Field Service Supervisor works to plan organize direct and forecast for the field service team. This includes having a proactive approach to find new customers and increasing revenue for the company. Establishes relationships leads and communicates with the customers. Management of the ...