Remote Service Center Representative

Fresno, CA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities:

Responding to customer inquiries via phone email and chat in a timely and professional manner
Providing assistance and support to customers experiencing issues with restoration services
Maintaining accurate records of customer interactions and transactions
Collaborating with internal teams to address customer concerns and ensure satisfaction
Following company policies and procedures while delivering high-quality customer service
Escalating complex customer issues to the appropriate department for resolution

Essential Qualifications:

Excellent communication skills both verbal and written
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using customer service software and tools
High school diploma or equivalent

Desired Experience:

1-2 years of experience in customer service or a related field
Knowledge of restoration services or the construction industry
Experience working in a remote or virtual environment

Salary & Benefits:

Competitive salary based on experience
Health insurance benefits
401(k) retirement plan
Paid time off and holidays
Ongoing training and professional development opportunities

Job Responsibilities: Responding to customer inquiries via phone email and chat in a timely and professional manner Providing assistance and support to customers experiencing issues with restoration services Maintaining accurate records of customer interactions and transactions Collabora...