Customer Service Representative Administrative Assistant Remote
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
RecruitLytics is hiring a Remote Administrative Coordinator with a customer support focus to keep our operations running smoothly and our communication standards consistently high. Youll manage scheduling documents and trackers while also supporting customer-facing email/chat workflows. This position is best suited for someone who is organized responsive and comfortable working independently in a remote setting. Youll receive training templates and SOPssuccess comes from accuracy professionalism and steady follow-through.
Responsibilities
Manage shared inbox workflows: sort prioritize respond route and escalate as needed
Coordinate scheduling across time zones including confirmations and reschedules
Prepare professional documents and templates ensuring consistent formatting
Maintain spreadsheets and trackers for projects coverage recruiting and operations tasks
Provide customer support via email/chat using brand-approved language and tone
Log and document interactions in ticketing/CRM systems with accurate notes and tags
Create action-item summaries after meetings and send clear follow-ups
Maintain organized digital filing systems and version control
Support internal coordination by tracking deadlines and nudging stakeholders politely
Handle sensitive information with discretion and confidentiality
Work Tools
Google Workspace and/or Microsoft Office
CRM/ticketing systems (Zendesk Freshdesk Intercom HubSpot Salesforce etc.)
Slack/Teams and Zoom for collaboration
Training is provided and youll be set up with standardized templates and checklists.
Required Qualifications
Strong written English and professional email etiquette
Comfort with spreadsheets file organization and structured processes
Ability to multitask and prioritize work in a queue-based environment
Reliable internet and an appropriate home workspace
Willingness to work U.S.-aligned hours (EST/CST preferred)
Preferred Qualifications
Prior remote work experience
Familiarity with customer support metrics (CSAT first response time resolution quality)
45 WPM typing speed and strong note-taking ability
Experience with task tools (Asana ClickUp Trello Notion )
Exposure to subscription support refunds or basic billing workflows
Benefits & Advancement
Paid onboarding and structured ramp-up with coaching
Defined career pathways (QA Escalations Team Lead Training Operations Coordinator)
Professional team environment with clear escalation support
Benefits eligibility varies by assignment and may include health coverage PTO holiday pay 401(k) and incentives.
Performance Expectations (First 30 Days)
Meet documentation standards and consistently use approved templates
Resolve routine requests independently and escalate appropriately
Maintain accurate spreadsheets and organized digital files
Communicate proactively meet deadlines and demonstrate reliability
Application Steps
Application screening call structured interview decision. Skills checks may include typing or scenario responses.
Equal Opportunity Employer
RecruitLytics considers all qualified applicants and provides accommodations upon request.
Search Keywords: Remote Administrative Coordinator Customer Support Remote Admin Scheduling Calendar Data Entry CRM Ticketing System Email Support Chat Support Documentation Google Workspace Microsoft Office Operations Support Client Services
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
