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This Position reports to:

Your role and responsibilities:

In this role you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Senior Demand Field Service Technicians perform service in accordance with ABB standard processes quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams acting as the technical point while delivering quality service. As a Senior Demand Field Service Technician in proximity of Baton Rouge LA you will be required to work independently and as part of a team based on customer/contract requirements.

The work model for the role is: #LI - Remote

This role is contributing to the Process Automation Energy Industries Division in Baton Rouge LA area.

You will be mainly accountable to:

• Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA/AC800M Symphony Mod300 Distributed Control Systems.

• All periodic routine preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).

• Troubleshoot distributed control system hardware software issues and manage technical support requests on the customers behalf to optimize system performance.

• Maintain customer database by logging each call and the support provided.

• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.

• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.

• Respond to customer questions issues and inquiries with accuracy and timeliness. Maintain a follow-up system with customers to ensure the technical advice provided was effective.

• Support projects for hardware and software upgrades system modifications and additions both on-line and off-line.

Our team dynamics:
You will join a dynamic talented and high performing team where you will be able to thrive.

Qualifications for the role:

• Minimum of 4 years of Electrical Chemical Mechanical Computer Science Automation or Process Control related experience; or a special combination of education and experience and/or demonstrated accomplishments will be considered.

• A good working knowledge of Microsoft networking cyber security and ABB 800xA/AC800M Distributed Control System is a plus.

• Work experience including: DCS Systems maintenance configuration and process control. Selected resource will be taking care of Customers in the South/Gulf Region. ABB relocation assistance will be provided.

• Travel required - 80%

• Applicants must speak fluent English and have a legal drivers license.

• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us:

The Energy Industries Division serves a wide range of industrial sectors including hydrocarbons chemicals pharmaceuticals power generation and water. With its integrated solutions that automate digitalize and electrify operations the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development integration and scaling up of new and renewable energy models. The Divisions goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data machine learning and artificial intelligence (AI) the Division brings over 50 years of domain expertise delivering solutions designed to improve energy process and production efficiency as well as reduce risk operational cost and capital cost while minimizing waste for customers from project start-up and throughout the entire plant lifecycle.

We look forward to receiving your application. If you want to discover more about ABB take another look at our website .

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

Benefits

Our benefits Competitive comprehensive and crafted with you in mind.

ABB Benefit Summary for eligible US employees

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D 100% employee paid up to maximums

• Short Term Disability up to 26 weeks Company paid

• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.

• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance

• Parental Leave up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

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