Cloud Customer Success Specialist

Skills:

• Ability to work with a Sales Team and establish C-level relationships with clients supporting in forecasting and C-Level meetings
• Ability in Develop and promote business with commercial Teams
• Experience with Containers Serverless Architectures Datatabase AI; and DevOps methodologies
• Excellent problem-solving skills with a demonstrated ability to identify issues solve them quickly and thoroughly using peers and internal resources as applicable
• Strong technical acumen communication and interpersonal skills.
• Strong Communication Presentation and speaking skills.
• Strong Data Center Infrastructure and IT Operations Exposure
• Fluency in English is required - Spanish is a differential (written and spoken)
• Mentor junior staff and contribute to community knowledge-sharing through documentation and presentations
• Stay current with emerging trends in cloud technology helping influence product direction and customer adoption
• Bachelors or Masters Degree in Computer Science Engineering or related field or equivalent practical experience

Main Actitities:

• Be a Technical Advisor and Focal Point for the Customers
• Driving customers through the Oracle Cloud Usage & Best Practices
• Help customers in identify techinical improvements
• Closely working with Sales Team promoting new
• Customer Centric behavior like owner
• Support customer in troubleshoot (different scenarios)
• Lead critical Situations
• Communication: Tech and Executive C-Level
• Meetings and Cadence with clients
• Must have customer service aptitude and maintain customer focus
• Strong technical acumen communication and interpersonal skills
• Strong Communication Presentation and speaking skills
• Strong Data Center Infrastructure and IT Operations Exposure
• Fluency in English is required - Spanish is a differential (written and spoken)
• Strong Team Work

Engages with strategic customers builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting. Displays product/application understanding through highly customized presentation demonstrations to customers and at conferences and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration planning and customer education/training. Creates and distributes technical assets (white papers solution code blog posts and video demonstrations). Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor may provide direction and mentoring to others. Work is non-routine and very complex involving the application of advanced technical/business skills in area of specialization. May interact with C level. Maintains expertise by staying current on emerging technologies.

Career Level - IC4